Community Updates

  • Community News Blog: Look out for our improvements!

    An image of daffodils growing in nature

    It’s been a little while since we last posted about our plans for improving the site. In today’s news blog, we’re telling you about five improvements which will be coming to the site within the next few weeks. If you have any questions, please feel free to comment in the comments section below and one of the team will get back to you.

    ‘Latest’ hyperlink in forums

    First up, we have the ‘Latest…

    • 25 Feb 2021
  • Community News Blog: 2020 on the Online Community

    Watercolour picture of a snowy forest of pine trees

    Picture from as part of 2020’s Winter Picture Festival

    Looking back on this year, life might feel very different now than it did a year ago. One thing hasn’t changed: the Online Community is still here for you as a source of support. Here in the Community team, we are so proud of all of our members for sharing their experiences, and offering support to others. We wanted to reflect on everything that the Online…

    • 28 Dec 2020
  • Community News Blog: What's next for the Online Community?

    Stone walls surrounded by green fields

    On the 29th July this year, we upgraded our Community platform. Since then, we have been working hard on fixing technical issues and bugs, and continuing to improve the site. Today, we’re sharing some information on what’s next on our ‘to do’ list, and talking about some of the improvements we’re focusing on next.

    On the Community, we’ve been through a lot of change over the last few months…

    • 2 Dec 2020
  • Community News Blog: The Community team are now available on webchat!

    The words 'Introducing webchat' written over an image of someone typing on a laptop next to a cup of tea..

    When looking round the Community recently you may have noticed a new ‘Chat with us’ button appearing when looking at our ‘Ask an Expert pages or our Help section’.  This is Macmillan’s webchat feature and we are pleased to announce that the Community team are now available for you to live chat with for technical support Monday – Friday 9am – 5pm.

    Screenshot of the 'Chat to us' button 

    What is webchat…

    • 27 Nov 2020
  • Community News Blog: Planned maintenance - Tuesday 10th November, 7am-1pm

    Hi everyone,

    Due to some planned maintenance on the main Macmillan website,, the Online Community will enter a read-only mode between 7:00am and 1:00pm on Tuesday 10th November.

    This means that you will not be able to log in, post or reply on the Online Community during this time. You will still be able to read posts and blogs on the site.

    If you feel you need some support while the Online Community is…

    • 9 Nov 2020
  • Community News Blog: Fixes and issues - an update for members, October 2020

    People climbing over an obstacle.

    In this blog, you’ll find some more updates about issues and fixes on the Community. We’d like to say a huge thank you for your continued support and patience at this time. We’re still working really hard behind the scenes and resolving issues as fast as we can. If you’re continuing to experience problems on the site then please don’t hesitate to get in touch with us on community@macmillan…

    • 26 Oct 2020