Online Community downtime: Thursday 23rd November 2023 - 6.30am to 9.30am

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Online Community downtime: Thursday 23rd November 2023 - 6.30am to 9.30am

There is some planned maintenance taking place on Macmillan’s website on Thursday 23rd November 2023 from 6.30am-9.30am.

So that this essential maintenance can take place, the Online Community will experience some downtime. This means that members will not be able to log in, or join the Online Community, between 6.30am - 9.30am On Thursday 23rd November 2023.

We know how important the Community is as a source of support for our members, so we always do our best to ensure the site is not unavailable for any longer than necessary.

Please know that while the site is down you will not be able to create an account, log into the site or post, however, you will still be able to view the Community and read posts and discussions for support.

We understand that this may impact members who rely on the Online Community for peer support. Do remember that our Support Line teams are here to help from 8am on Thursday for your support – even if all you need is a listening ear. You can contact our Information and Support team, Nurses and the Money and work teams via the Macmillan Support Line 7 days a week, between 8am-8pm. To get in touch, please call freephone 0808 808 00 00, send an email or use live webchat. They are here to listen and help you find the right support.

The Community team are also here to help however we can. You can contact us directly via email on if you need any support, or if you have any questions or concerns about the planned maintenance. The Community Team is available 8am-8pm Monday- Friday and 9am-5pm Saturday and Sunday.

You can also contact us via webchat by clicking here and selecting ‘Online Community help’ from the drop down menu. The Community team is available to support you over webchat between Monday – Friday 8am-8pm.

Best wishes,

The Online Community team