Community Updates

  • Community News : Planned maintenance - Wednesday 17th March, 6am - 9am

    Hi everyone,

    Due to some planned maintenance, the Online Community will enter a read-only mode between 6:00am and 9:00am on Wednesday 17th March 2021. 

    This means that you will not be able to log in, post or reply on the Online Community during this time. You will still be able to read posts and blogs on the site.

    If you feel you need some support while the Online Community is unavailable, please remember our Support Line

  • Community News : Look out for our improvements!

    An image of daffodils growing in nature

    It’s been a little while since we last posted about our plans for improving the site. In today’s news blog, we’re telling you about five improvements which will be coming to the site within the next few weeks. If you have any questions, please feel free to comment in the comments section below and one of the team will get back to you.

    ‘Latest’ hyperlink in forums

    First up, we have the ‘Latest…

  • Community News : 2020 on the Online Community

    Watercolour picture of a snowy forest of pine trees

    Picture from , as part of 2020’s Winter Picture Festival

    Looking back on this year, life might feel very different now than it did a year ago. One thing hasn’t changed: the Online Community is still here for you as a source of support. Here in the Community team, we are so proud of all of our members for sharing their experiences, and offering support to others. We wanted to reflect on everything that the Online…

  • Community News : The Community team are now available on webchat!

    The words 'Introducing webchat' written over an image of someone typing on a laptop next to a cup of tea..

    When looking round the Community recently you may have noticed a new ‘Chat with us’ button appearing when looking at our ‘Ask an Expert pages or our Help section’.  This is Macmillan’s webchat feature and we are pleased to announce that the Community team are now available for you to live chat with for technical support Monday – Friday 9am – 5pm.

    Screenshot of the 'Chat to us' button 

    What is webchat…

  • Community News : Where do you find support online?

    Hi everyone, 

    It's Eliza from the Community team. Finding the right support for you when you're going through an experience with cancer is really important. We're interested to know whether you use other support groups outside the Online Community. 

    You'll see the poll below this post, where you can vote to let us know. 

    Making the Online Community better for you is at the heart of everything we do. If you…

  • Community News : Fixes and issues - an update for members, September 2020

    Hi everyone,

    We want to say a huge thank you for your continued feedback and your patience since we upgraded the Community.

    We have been escalating all issues that have been reported and we are listening to all of the feedback we’re receiving. It has been really helpful for us to understand how you feel the site is working and what we can do to improve.

    We know the Community is a lifeline for many of our members…