A day wasted

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Left home at 10.40 am drove 70 miles for a flexi cystoscopy. With 1.15 pm appointment , gowned up and sample done .  At 3.20 I was asked why I wasn’t dressed .  I said I was waiting for a procedure. Told that it was cancelled due to infection and handed a prescription for antibiotics. I asked why I hadn’t been told but got no response. The discharge letter had been signed off at 2.04. Took the prescription to the chemist on site who said it wasn’t correctly filled out. I took it back to the ward for correction . Although this was done there was no offer of apology or regret. I paid the £4.40 parking fee and drove the 70 miles back home after picking up the prescription. Arrived home at 6.30. I am annoyed and frustrated at the attitude and approach of the staff . I can accept the cancellation  because. of the infection but I cannot understand why I wasn’t informed in good time and with an element of regret. 

  • Oh that is poor treatment,I’m sorry you had a long wasted journey.I hope you don’t have to wait too long for the next cystoscopy.Best wishes Jane

  • Thanks Jane , it’s very annoying and I’m hoping I’ll be able to have somewhere closer next time , J.

  • Oh WallyB. What a disappointment, especially the attitude of staff. The hospitals I go to for flexis seem to move further away each time because of covid. Never had to gown up though. Just drop my pants. Best wishes.

    Best wishes to All,   rily.

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  • Thanks rily, the problems with COVID have meant travelling to various locations. My frustration is that the discharge was signed off and I wasn’t told for an hour and twenty minutes that the procedure was cancelled. I wonder if there is any benefit in drawing this to the attention of the hospital and perhaps having a urine test with the local gp before going for the flexi.?

  • So sorry you had a wasted journey John..it is so upsetting to hang around and not be told whatsoever happening..I will be in touch soon take care xx love Tina 

  • I don't blame you being ticked off. I had a similar experience for procedure I needed post op. Turned up twice, fasted, and didn't happened, so I complained big time, due to the lack of communication, which to me was the big issue. I also felt bad because I love the NHS. Anyway, it all turned out well in the end and I hope this just a one off for you, so frustrating especially when your psyched up.

    It doesn't matter where you go, there you are
  • I agree totally about the communication Ianw. This is the fourth time I’ve had cancellations but on the three previous occasions I was told immediately of the problem. This I can accept but to be left uninformed for 2 hours is bad practise. I have spoken to the urology department today to register my feelings. 

  • Totally agree, you had to say something for your own peace of mind. Hopefully, it done the trick.

    It doesn't matter where you go, there you are
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