asked for guidance on pensions.
was sent info but not relevant.
emailed a reply. Was told three days but four days later nothing.
i phoned and was told wrong information. HMRC have rules and Macmillan need to study them before giving advice. It was wrong advice and unlawful. Then they said they would send the correct info.
nothing two days later.
Hi
My name's Ellen and I work on the Community team here at Macmillan. I'm sorry to hear that you're unhappy with your experience with Macmillan. I wonder if you wouldn't mind emailing me directly on community@macmillan.org.uk with some more information? I'd really like to be able to help you get the information you need and also pass your feedback along to our Feedback team here.
Best wishes,
Ellen
Macmillan Community Team
Best wishes,
Ellen
Macmillan Community Team
