Accessing support during the festive season

5 minute read time.
Accessing support during the festive season

This blog includes information about the support you can access over the festive season. This time of year, there are many celebrations taking place, and it’s often a chance to spend quality time with our loved ones. If you need a break from the festivities or are struggling with your emotions, we are here to help. With many support services closing for the holidays, we want to make sure you know how to access cancer support when you need it.

Support from Macmillan

The Macmillan Support Line will operate standard opening hours during the festive period of 8am to 8pm, except on UK Bank Holidays (25 & 26 December 2023, and 1st January 2024) when some services will be unavailable. The list below has the opening times for each Support Line team.

  • Cancer Information Nurse Specialists: 8am – 8pm every day
  • Cancer Information Support Team: 8am – 8pm every day
  • Welfare Rights: 8am – 8pm weekdays, 9am – 5pm weekends, closed Christmas Day

To get in touch please call 0808 808 00 00, send an email or use live webchat, every day from 8am to 8pm. There’s more information on the Macmillan website about Accessible support options such as Text relay, BSL support, and getting in touch from overseas.

Support from a medical professional

Health professionals are still here to support you. You can make an emergency appointment with your GP if you need help. If it’s outside your GP hours or you can’t make contact with them, you can contact the following services 24 hours a day, every day.

24-hour helplines and webchat services

If you would like to talk to someone right now, there are services available who can help.

  • Shout Crisis Textline - If you need immediate support, you can text SHOUT to 85258 and talk to a trained volunteer. The service is free on most networks in the UK and available 24 hours a day.

  • The Samaritans helpline – You can call the Samaritans 24 hours a day for free on 116 123. They are also piloting a new webchat service.

Support from the Online Community

During this time of year, there are lots of pressures and expectations to be ‘festive’ and full of joy. This can cause many people to feel like they cannot be honest about how they feel, especially if you are struggling with your emotions or side effects of cancer treatment.

The Online Community is a safe and supportive space for you to get support. Whether you’re going through cancer treatment, coping with a cancer diagnosis, side effects or recovery, supporting a loved one or coping with bereavement, we’re here for you. 

If you need some company, want to talk about how you are coping or need a place to get support, log in and post in the Community groups. The Community is here for you 24/7 and is a safe space for you to talk about your personal cancer experiences.

The Online Community team wishes you all the best for the new year and hopes that you find some rest and peace this festive season. We hope the Online Community can be a comforting source of support over the next few weeks and if you need any help using the site, please do get in touch.

You may also want to take a look at the following:

Anonymous
  • Hello everyone. This is my first time to post. I have been diagnosed with breast cancer and after a pet scan and MRI scan the cancer has spread to my lungs. Very slight spots and my consultant seemsPensiveo feel it’s not curable but definitely controllable. I have to admit that after 78 years on this earth I’ve always thought myself as a strong person but this has completely thrown me and eatin,sleepPensiveg and generally getting through the day is hard. I’m sure that many of us feel the same way. Can I please ask does anyone else feel totally exhausted and no matter what you do does seem to help. If Pensive I would be so grateful for any tips to help. Thank you for letting me rant .PensivePensive

  • Hi  

    It’s Megan here from Macmillan’s Online Community team. I am so sorry to hear what has brought you to join the forum so I am glad you have found us. It sounds like you want to connect with others in a similar situation so they can share their experiences with you.

    From looking at your profile I can see you have already joined the Breast cancer forum so you may want to copy your post and start a discussion in this forum. To do this, you will need to click this link to go to the Breast cancer forum, then click the ‘create post+’ or ‘+’ button near the group title.

    There’s some useful step by step guidance and short video tutorials in our Help Pages to help you join and post in our forums. I am sure once you post it won’t be long before someone comes by to show their support.

    In the meantime, you may find it helpful to chat to the Macmillan Support Line teams on 0808 808 00 00, email or live webchat from 8am to 8pm every day (including Christmas day). Even if you need a listening ear, please do get in touch.

    If you need any help using the Community or finding additional support, please don’t hesitate email community@macmillan.org.uk or send a private message to the Moderator account.

    Best wishes, 

    Megan
    Macmillan's Online Community 

  • Hi Olliedog, and a warm welcome to the forum, though I'm so sorry you have to be here, though our prognosees are similar, and on the face of it our Cancers are different, prostate diagnosis 32 monthsago, they do share many similarities especially fatigue, and the best way, maybe the only way, through it, is exercise, just do what you can, walking is fine but try to do something you enjoy, and you will find as your physical health improves the exercise will help with your mental health as well.

    Getting our prognosees is a blow, and like you I see myself as a strong person, but it took time to adjust to my new life, and exercise was a big part of that, as was talking to others who understand what we are going through.

    Try to keep busy, see family and friends, exercise and hobbies and always have something to look forward too,  I joined my local cancer charity, who provide many therapies and activities to help with the issues associated with cancer, and people to meet, some of them have become close friends, 

    Eddie xx