Community Updates

  • Community News : Where do you find support online?

    Hi everyone, 

    It's Eliza from the Community team. Finding the right support for you when you're going through an experience with cancer is really important. We're interested to know whether you use other support groups outside the Online Community. 

    You'll see the poll below this post, where you can vote to let us know. 

    Making the Online Community better for you is at the heart of everything we do. If you…

  • Community News : Fixes and issues - an update for members, September 2020

    Hi everyone,

    We want to say a huge thank you for your continued feedback and your patience since we upgraded the Community.

    We have been escalating all issues that have been reported and we are listening to all of the feedback we’re receiving. It has been really helpful for us to understand how you feel the site is working and what we can do to improve.

    We know the Community is a lifeline for many of our members…

  • Community News : Signatures are back

    Hi everyone,

    We are happy to say that signatures will be back on the forum. We know how important these are for our members and we received a lot of feedback from you telling us you'd like to see them underneath each of the posts you make. 

    Signatures will now appear underneath every reply, but not underneath the original post (the post that starts the thread). This is the only way we can configure signatures in the…

  • Community News : Temporarily disabled email notifications

    Hi everyone,

    Last week, we used a feature to send an email notification to all members to let them know about our update on the site upgrade. You may have seen the below email in your inbox:

     Screenshot showing an email notification from the Community team

    Unfortunately, due to a technical glitch, this email is being sent to users multiple times. Because of this, we have had to temporarily disable email notifications from the Community. This means users will not receive any email…

  • Community News : Viewing groups - which do you prefer?

    Hi everyone,

    It’s Ellen here from the Community team. We are hoping to get your thoughts on a change we are thinking of making to the way you currently view groups. We’re looking at making this change based on some of the feedback we’re seeing across the site, and within the feedback survey.

    You’ll see a poll below this post, where you can vote for what you like best.

    Currently, when you go to…

  • Community News : Community upgrade: an update for members

    On 29th July, we launched an upgrade of our Community site. The changes we have made are to ensure that the Community is working on a much more stable platform so that our users encounter less technical issues and that we can grow and develop the Community in a safe and well-supported way.

    We are not where we had hoped to be since launching the upgrade. We are working through a list of bugs and issues which we did not…