Advised not to contact Macmillan Helpline

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Yes, that's right.

As we wait for a definitive diagnosis. I asked PALS to intervene. This prompted a call from a specialist nurse. I said that I had spoken to the Macmillan Helpline (what else are you to do when you get a letter out of the blue on a Saturday implying that your husband has Stage 4 cancer?).

The nurse became very frosty and told me that this was not a good idea, because they had no access to my husband's notes and would not be able to help.

To say I was surprised by this was an understatement. I had actually found the helpline extremely helpful. Is this sort of attitude usual?