delay

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well after calling the hospital two weeks ago and spoke to someone about my very long delay for my first check up, nothing, so I rang again friday and they sain they would go down the office and get it sorted   again no phone call they promised but giving them time as I know they are busy. i now have another problem my husband was admited into hospital with a chest infection and they are keeping him in. my cancer team have always whisked me in and out quickly for my treatments and advised me to keep out of crowds because of covid. is it wise to visit him as others could go, everyone at the hospital is milling around with no masks on. I am just praying he wont be in long.