stoma supply nightmares

Hi Dew-Dew,I’m sorry you are having so many problems with stoma supplies.My problem has been with the dr’s rather than the suppliers.I asked for an extra box of day bags but the suppliers rung to say the dr’s wouldn’t allow that.A couple of times a woman has rung from the health centre demanding to know how many bags I use each week.She was extremely rude.This is all extra stress as stoma users we don’t need.Best wishes Jane 

That sounds like a really petty thing to do Winkers, I thought these bags were complimentary and were issued by the supplier.

 my recent problem is asking for six adhesive remover sprays but only receiving three, it is very important to remove the bag without damaging the skin behind it otherwise this can lead to all sorts of problems, like I said it’s no fun living with a Stoma.

If in your case if it is the dr’s I would phone the receptionist and ask for the practice manager’s email then send them your concerns.

The disposal bags are usually complimentary (from my supplier anyway). Items such as stoma bags, catheters are prescription items & the GP has to approve the expenditure. I've occasionally had the GP change my order for catheters, but the supplier simply submits an extra order for me! 

Dew Dew, I wonder if you can change suppliers? I get mine from Charter Healthcare & they're very good. 

I don’t know whether stoma supply is standard throughout the country.My stoma nurse e mailed the health centre with what I would need.I order through the suppliers but they e Mail the dr’s who have to agree before the suppliers send me the supplies.I shall ask whether I can ask for an extra box of day bags at the dr’s.The suppliers have been fine,I haven’t had any problems with them.I’ve had a stoma since Sept 2019.Jane

Hi Teasswill, would that be Coloplast Charter?

Yes - you're going to say that's who you use, aren't you?

Not at all teasswill, it would be great to get the input of people on this site regarding how they would rate their supplier from 1 to 10, this would let possible current and future Ostomates to make a measured decision on who they would be the most likely to choose, many thanks...

Amcare are my suppliers.So far I have had no problems.They asked me for a designated place supplies could be left if I wasn’t at home.On the rare occasions I have been out supplies have been placed there.My only issue has been with the health centre querying what I use.Jane

Hi Winkers,

I have used the services of Amcare before and at first they were Fantastic, however they turned into an absolute disaster at the middle of 2021 and this is widely known, apparently they had some kind of a technical hitch with their computer systems and this turned out to be an absolute horror show for their clients but don’t take my word for it just follow this link and you will see the reviews on Trust Pilot. uk.trustpilot.com/.../amcaregroup.co.uk

I read the bad reviews earlier in the year when they rung and said they were having major problems.I must have been extremely lucky as I didn’t have any of those issues.They were later in delivering supplies then but I had enough bags to manage.Jane