Lack of support

I'm just frustrated at a lack of support from the hospital treating my cancer. They gave me a card with contact details but it's just a phone number, no email address. They don't even answer the phone but you have to leave a message with your details and with the question you want answered. Well a lot of people find the anxiety of leaving phone messages too much and it's enough to stop them doing it. That's partly why I haven't done it. I don't have just one question to ask anyway but I need to talk for a while about various details. They aren't even there after 4pm weekdays and not at weekends at all. I guess patients don't need any support at weekends.

I also don't have one person assigned as my CNS, so I could speak to any one of 4 people. My paperwork actually states that.

They've had 5 weeks to contact me and ask how I am. I've had nothing at all. I'm grateful for Macmillan, and the nurse who answered my questions was absolutely amazing and she really helped. There are things they can't give answers to though without my medical records. 

I've had similar with the diabetes department at the same hospital. They gave me conflicting information then left me to it (I was diagnosed the same day as being told I have cancer).

Also what's with no fans and not even ambient noise in waiting rooms? When you're hot and nervous it's the last thing you need. You're scared to speak as everyone will hear, and you sweat more and more as you wait to be called. Do they not give any thought at all to patient comfort? Those things would be fixable so easily and cheaply. 

Sorry for the rant. Feel free to ignore me. I've just read some things about my future that has really scared me.