I am in my 40s and have just received a devastating diagnosis of terminal cancer in November. I have paid into Aviva Critical illness cover for over 20 years and felt I would meet the criteria for a claim. Two months later, I received a phone call todY which bluntly and abruptly said that I wasn't entitled to any payout as I dinteet the criteria of not surviving 12 months, even though my oncologist report said that my prognosis was months. Don't need this stress on top of battling cancer. I have tried to raise a complaint but that just seems to generate an automated email. Any advice or experiences- I would be very grateful. Thanks for reading!
Hi Scarlet Flo and a very warm welcome to the Online Community although I am so sorry to hear about your diagnosis and the challenges you are facing. This is such a challenging and stressful time for you.
With regards to your Critical Illness Claim could I suggest you call the Macmillan Support Line. It is open 8am-8pm (timings may differ across services) 7 days a week on 0808 808 00 00 or via Webchat and Email too.
This service provides cancer information, emotional support, financial guidance or just a listening ear. You may also find our Ask an Expert section helpful but do allow a few working days for a reply.
Can I also highlight our Living with incurable cancer - incurable patients only group. This will be a safe place to talk to others who may have a similar journey, to ask questions and get support.
If you'd like to connect in with a group, you do need to join the group. Click on the Green link I have created above. Then once the page opens click on the black banner that says [click to join] at the bottom, or the [Join] button under "Group tools."
You can then introduce yourself by putting up a ‘new post’ by clicking in the box near the top right with + New (Computers) or + (Mobile Devices). You will then see a dropdown menu so hit ‘Chat’ or ‘Start a Discussion in New here, say hello’ and you are ready to go.
Always around if you need further help in navigating the community.
All the very best ((hugs))
