The Online Community team are professionals who work for Macmillan. We’re here to make the Community a safe, friendly and supportive place for all its members.
We keep the site safe using our Community Guidelines. We’re also here to help members navigate around the Community and find the right support.
If you need some help or have any issues, you can contact us at community@macmillan.org.uk
We aim to respond to all emails and alerts within 2 working days.
How do I get in touch with the Community team?
If you'd like to contact the Community team, you can do so by sending us an email us at community@macmillan.org.uk.
You can also send us a private message at ‘Moderator – Macmillan’. To find out how to send a private message, click here.
If you're having issues using the site, please email us with as much detail as possible. We will respond to general enquiries within 2 working days and we'll aim to respond to reports and IT issues as soon as possible.
If you'd like to leave us any feedback about the site, you can do so using this online form.
What do I do if I think someone has broken our Community guidelines?
You can read our Community guidelines here. These guidelines are just in place to protect all of our members. If you see something on the site which worries you, or that you feel breaks these guidelines, please let us know. Underneath every post on the site, you will see a “More” button. Click on this button to bring up the option to click “flag to moderator.” Clicking this button will alert the Community team, who can then look at the post and take action if necessary.
You can also use this button if you’d like us to take a look at a post because you feel the member might need further support.
If you’d prefer, you can also contact us directly at community@macmillan.org.uk if you’d like to report anything on the site. If you would like to report a post via email, please send us a link to the post.
What do I do if I am having technical problems?
Please contact the Community team immediately if you’re experiencing any technical difficulties. It helps us if you provide as much information as possible. This includes:
- What device you were using
- What you were trying to do on the site
- What went wrong, with screenshots if possible
Please email us at community@macmillan.org.uk. We will then do what we can to fix the issue. Please note that we might not be able to solve technical problems immediately, but we will help as soon as we can.
