Hi
Has anybody experienced repeat failings with their surveillance care. Last year the admin in the hospital I am under forgot to send out my appointment letters approx. 3 months overdue. Wrongly I assumed that the process would be slick and almost fail safe given the potential consequences. I called the hospital about and they said because they hadn’t heard from me that my appointments were down as being missed.I explained I had never received the letter to which they said their fault it was on the system but it hadn’t been sent out. This year I had my chest x-ray on 10/02/22 and bloods on 22/02/22 due to previous failings I called mid March to inform them I hadn’t received my letter. The hospital said they hadn’t received the results from the x-ray department yet (5 weeks after I had it done). A further call with the hospital today and they said they had received the x-ray result but the Dr hadn’t yet reviewed them (2 months after the initial x-ray) prior to these issue I had always worked on the basis if I hadn’t heard anything within 2 weeks it was ok. I do find the whole experience worrying that I almost come across as being a nuisance, however from my experience the follow up care is poor. When I was diagnosed the system worked and I was seen and operated on within 2 weeks.
Curious on the experience of others, is my experience a one off or is surveillance merely ticking a box?
