Still waiting for an appointment

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Hi, just feeling anxious as after having a mole removed 3 weeks ago at a clinic and was told there it was Melanoma. They said I would hear from hospital in 2 weeks by letter or phone call to confirm this. I have tried to contact dermatology dept at the hospital but just get an answering machine. I have left a couple of messages but no reply. Also contacted my Drs who have told me to just keep trying. Has anyone else been in this situation? I’m sure I’m in the system but feel like life is on hold at the moment.