My sister in law used the Optune device for a little over one month. Her decision was to discontinue. When we called the representative who had delivered the device and given us the training Josh said we were on our own to pack up the equipment and ship it back. I find this lack of courtesy and professionalism to be bush league.
Hi and welcome to the online community
That certainly doesn't sound like very good customer service. We all want to be treated professionally and I'm sure your sister could have done without the hassle of having to sort this out herself.
As she is discontinuing this form of treatment does your sister's oncologist have another treatment for her to try? I'm not a member of this group but I'm sure those that are will be only to willing to talk to you about any other form of treatment your sister might be having.
Another group which you might want to join is the family and friends group as it's a safe and supportive place to share your worries and concerns with others who have a loved one living with cancer. If you want to join just click on the link I've created.
When you have a minute it would be useful if could pop something about your sister's journey so far into your profile as it really helps others when answering or looking for someone with a similar diagnosis. It also means that you don't have to keep repeating yourself. To do this click on your username and then select 'Edit Profile'. You can amend it at any time and if you're not sure what to write you can take a look at mine by clicking on my username.
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