UC/PIP

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Has anyone ever received  a letter from Macmillan cancer support, saying that "your case is now closed" "unfortunately as you have not received treatment at one of our hospitals  within the last 6 mths,we are unable to assist  you on this occasion ". I sent of all the relevant  info,hoping that someone  would help me with  form filling  for U/C and or PIP. I called the advice line but they couldn't  help me. I have CLL and on active monitoring.  A bit confused  and despondent.