Nephrostomy Help

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Hello, new here and thanks for having me.

My grandad has advanced bladder cancer (currently outliving his terminal diagnosis). Every time I say goodbye to him I think it’s going to be the last time. 

He has a double nephrostomy but it constantly leaks and he is in significant discomfort. I’m pretty sure he is also depressed and does not have the energy to keep changing out of wet clothes. 

They’ve been leaking for 5 days now. District nurses can’t stop it and are taping absorbent sheets to his back. They’ve referred him back to to the hospital. Hospital won’t see him and have referred us to 111. 111 can’t believe he’s been treated like this. They called the hospital and then called us back to confirm that shockingly they have said we just have to wait. 

What are we supposed to do? Can this be fixed privately just to stop this, or does anyone in the NHS actually care? 
Thanks for listening.