Inexcusable website !!

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Tried replying to someone on Private message and still its impossible. I gave feed back about this ages ago and several times. We are like a captive audience  we rely on this site and dont want to be kicked off it for getting angry but if this was a normal company it would have been sorted months ago. I notice the donation page is working just fine. I am obviously grateful it is but if this has no faults why is the communication side of things lacking? Being told that you're working on things is no longer good enough, you are failing people that need to be able to communicate. How far off sorting is the Private message problem? Lets start getting deadlines for getting things sorted like you'd expect from any other company!!