We know that queuing can be problematic for people with hidden disabilities, so those passengers will be given access to the security Fast Track facility. To use Fast Track please click here and download our Hidden Disabilities Passport, complete it and bring it with you on the day of travel. Once you have arrived at the airport, make your way to the PRM assistance desk (located in between check in desk 32 and WHSmith) and a member of staff will validate the Hidden Disabilities Passport. You can then show the Passport to staff at the security boarding card check point. As the airport does not manage queues at check in it will be at the discretion of the airline handling agents as to whether you can avoid the queues, however queue times at check in are usually minimal.
When in security, staff members are aware of varying disabilities and will conduct any searches as efficiently and sensitively as possible. Private search facilities are available at any stage of the security process if requested by the customer. This comprises of 2 same sex security staff carrying out a hand search of the customer and their mobility equipment until they are satisfied that no prohibited items are being carried.
Once through security there are quieter areas which passengers travelling with hidden disabilities may use. These include a dedicated PRM assistance area located behind our Dixons Travel store, as well as an assistance gate. If you’re struggling to find these please don’t hesitate to ask a member of staff.
We are also able to offer assistance when it comes to boarding the aircraft. If you require any support please specify on the Hidden Disabilities Passport.
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Ian