support for colleague

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I am an employer and one of my employees has recently been diagnosed. His treatment will require a Stoma bag and he is adamant he does not want the operation. He lives alone, has no real support network. I has not attended one appointment and is reluctantly going to the next. I have offered to go to hospital with him and to put him in touch with someone who I know has had a similar operation. He has made his mind up he does not want the stoma treatment. What else can I do to support this valued member of staff?