buying new hair...the perils

2 minute read time.

So having got my head round the fact that my hair is gradually thinning beyond recognition, I decided to pre-empt patchy head syndrome and start hunting out 'new hair' in the way of wigs.

Took a trip to Selfridges as they have a little concession there used by Hot Hair, first on my own, the next time with a friend. You'd think that they would train the staff to understand that it won't just be girls looking for 'party hair' that will use their services....well the girl that served me was not only miserable and had to keep being chased to serve me, but actually really rude.

I had a list with me as I had looked on their website before my second visit and made a list of all the ones I wanted to try on, not more than 7 I think. Anyway I get about 4 in and the girl has the cheek to say to me " Are you going to buy one of these or are you just trying them on for fun". I thought my friend was going to deck her she was so livid. I'm 29 not 16 for christ's sake. I wasn't rude to her despite her lack of attentiveness and the massive chip on her shoulder that she was clearly carrying, and said yes I was looking to actually buy one but at over £100 a time I wanted to try the ones on my list to be sure that I was getting the that suited me the most. 

 

Anyway, I try on a couple more, and get to the last one on my list and ask for that one. She turns around and says "I can't let you try on anymore"!!!!! I asked why, and she said they just weren't supposed to let us. Again I asked why, when they're all out on display. My friend piped up at this point, saying how ridiculous she thought that was and that I wouldn't be buying one without trying on all the ones I wanted to as I needed to be sure. The assistant conceeded, acting like she was doing me favour, with her last jibe "well this is the last one".  

Why do some people find it necessary to be totally unsympathetic when all you want to do is get through what is a pretty hard thing to do and act like total arseholes? My friend convinced me to complain to the manager, who was very apologetic, but it was still totally out of order. I had told the assistant that I was losing my hair but that change her behaviour or attitude at all.

I have to say on the flip side, the assistants at Bloomsbury Wigs were brilliant and so much nicer and helpful. And the wigs are better there too. Would definitely recommend anyone who is thinking of getting one to go there. I'll be getting one from them this week, it's not the cheapest but they look so natural that's it worth that little bit extra to feel comfortable about how it looks. 

Rant over. 

 

 

Anonymous
  • FormerMember
    FormerMember

    Sorry you had such a bad experience finding a wig. I am glad you complained, I would have taken it further to head office. I saw a friend in the oncology unit yesterday and commented that she hadn't lost her hair after all, she told me she was wearing a wig. It was the most realistic wig I had ever seen. We have a specialist hairdresser we can visit and she makes them. Do you not have anything like that attached to your unit. Good luck love Julie xx

  • Hi Michy

    Sorry you had such a bad experience with getting a wig.

    Write a letter of complaint to Selfridges as they will not be impressed that one of the concessions within their shop had given such bad service.

    Do you qualify for a voucher from the NHS. My wig although not a real hair one was wonderful and was free.

    Pleased you got sorted in the end.

    Love

    Sue x x x  

  • FormerMember
    FormerMember

    Hi girls,

    thanks for the messages. Seeing my GP tomorrow to find out if I qualify. Not sure really as I'm having my treatment privately so they might decide it's a no. Though they should be thanking me for not draining them of their resources!! I shall soon see....

    Think I will complain to Selfridges. Stroppy assistant girl needs a good telling off. Bet the worst she has to worry about is what jeans to put on in the morning!! I went back a got a wig when they did their weekend sale, and got someone else to serve me, no way she was getting my commission! Also getting the one from Bloomsbury...credit card is taking a battering!

    I have a macmillan office at the chemo day care unit (day care honestly, make me feel like I'm being dropped off at a creche!) but don't think they do anything hair wise.

    If you girls have the opportunity and haven't already, get yourselves on one of their Look Good Feel Better days. You get to learn how to apply make up properly and get a huge make up make up with all the goodies to take away with you, and it's all really nice stuff.  Felt a bit of a fraud when I went, lots of the women had totally lost their hair and at that point I still had a full head of full length highlighted hair...not any more eh?! I was also by some way the youngest one there which was weird in itself. Was a nice afternoon though, very glad I went and got to actually talk to some of the girls I saw in the day unit but never got the opportunity to talk to. Hope they're all doing ok now.

    nite girls x

  • Hi again Michy

    You may get some compensation from Selfridges. Hope you got the girls name or can describe her. I know from experience of Selfridges that they will not be impressed with your treatment. Write to their head office in London.

    Nothing ventured nothing gained.

    Love

    Sue x x x x