When i used to go to hospital appoinmaents with my grandad, I was the only member of family the Haematology and PIU unit staff saw. I built good relations with them and when i took my grandad for bt's, i would talk in private with the doc or staff nurses about any concerns. In July when i expressed my concerns about my thoughts of progression of my grandads condition (ie, he was more tired and sleepy, more unstable…