Temporarily disabled email notifications

Less than one minute read time.

21 Sep 2020

Hi everyone,

Last week, we used a feature to send an email notification to all members to let them know about our update on the site upgrade. You may have seen the below email in your inbox:

Screenshot showing an email notification from the Community team

Unfortunately, due to a technical glitch, this email is being sent to users multiple times. Because of this, we have had to temporarily disable email notifications from the Community. This means users will not receive any email notifications from the Community.

We have raised this as a critical issue and this is being looked into as a priority.

We're really sorry for any inconvenience this has caused and we hope to have email notifications up and running shortly.

BootsyD over 4 years ago

That's ok. I think most people go straight to the groups they are in anyway, I know I do
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Skylark12 over 4 years ago

Hope we are back up soon.
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tvman over 4 years ago

I'm glad I went online and happened to come across this because I wasn't receiving email notifications. I purposely looked at the discussions page and was dismayed when I saw that there were several posts about which I knew nothing.

I haven't as yet looked in any other thread in a different discussion. I hope that if it's possible for you to put a notice on every discussion on the community, you do. Or if no blanket message can be placed then you do as much as you can.

Thank you Ellen B for your explanation, for those who rely on email notifications like me, your post is invaluable. Thanks again.

Tvman
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Ellen - Macmillan over 4 years ago in reply to tvman

Thanks everyone. We are continuing to investigate this as a priority today. We may be in a position to turn email notifications back on later this morning. We will keep you updated.

Best wishes,

Ellen
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Ellen - Macmillan over 4 years ago in reply to Ellen - Macmillan

We have now re-enabled email notifications - please do let us know if you're having any issues with receiving these.

Best wishes,

Ellen
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