Update from the Community team

Photograph of trees covered in frost with the sun coming through the branches

We just want to apologise that the Online Community was unavailable today. You should now be able to access the site as normal this evening.

We know that many of our members may rely on our site for comfort and support each day. We hope we can reassure you that we will always communicate planned maintenance in advance. Sometimes the site will be unavailable longer than we expected. However, this is always because we are doing what we can to make sure the site is working properly for our users. We always do our best to ensure the site is not unavailable for any longer than necessary.

You can read more about why this planned maintenance has been taking place in our recent Community News blog.

We are available every day over email to community@macmillan.org.uk if you have any questions or concerns.

Thank you for your patience and support as Macmillan continues to update and improve our online services.  

Best wishes,

Eliza, Rachel, Steph, Syed, Tom and Megan

The Online Community Team

Anonymous
  • Since the maintenance the site is incredibly slow, any new reason? Will it improve? 

  • Any chance ..... when 'uploading' photographs etc is there any chance of having the "pointer" turn to a "pointy finger" / hand" when the pointed is placed on the word "upload" - so that the online community actually know the word 'upload' is an actual 'doing' word (if this is the right description).

  • I am so sorry, my words posted before ready (I clicked 'return' without deleting the tick arrrghhhh)......

    Hi , I hope you are keeping well, I am sorry to ask this again....

    You may remember me asking for this a over a year ago - so far nothing has been done and I do think it would be of benefit to the online community and the website itself.... 

    Any chance ..... when 'uploading' photographs etc is there any chance of having the "pointer" turn to a "pointy finger" / hand" when the pointed is placed on the word "upload" - so that the online community actually know the word 'upload' is an actual 'doing' word (if this is the right description).

    We asked for this with the last major 'upgrade' and it hasn't happened ...... this is 'not' a major issue to fix...... Please, it really would help so many of us to actually know the faded grey "upload" is an actual 'word that does actually work as an upload' (if this makes sense).  

    Meaning when we move the 'curser' to any word that actually 'does something' the cursor changes to a 'pointy finger' and everyone understands that this means 'press/click the word' and it will take you to what you want........

    This particular word, a valuable word "upload" doesn't do anything - you have to 'guess' and this really isn't right.

    Please have a word with the Web Team - Thank you.

    (and just noticed on this particular page if you post and want to 'edit' - not given option to "Edit", only "Delete" or "Flag to Moderator) ...... thinking do I flag this post so that you see it - I don't know.

    Thank you again and Keep Safe xx

  • Hello there and ,

    Thank you for getting in touch with us. My name is Syed and I’m a member of the Community team at Macmillan. I hope you have found the Community to be a place of kindness and support.

    Thank you so much for taking the time to provide some feedback, we want you to know that members are at the heart of everything we do. Your idea for an ‘Upload’ button is a welcome addition and we’ll be sure to take all suggestions on board.

     We have to carry out essential maintenance work to make sure the platform is in the best shape it can be for our members. The maintenance work that we are completing at the moment, shouldn’t impact site performance too much, but if you do experience any issues, please don’t hesitate to get in touch with us on community@macmillan.org.uk.

    Thank you for your continued support,

    Syed

    Macmillan Community Team