New to the Online Community - some help in getting started

1 minute read time.
New to the Online Community - some help in getting started

Are you new to the Online Community and looking for help with getting started? We're here to help.

How to get started on the Online Community

We have produced a short video, showing you step by step how to get started.

This video shows you step by step how to join a group/forum and post a message.


Written instructions for getting started

If you prefer written instructions, you can find them here: 

  • If you haven’t already joined the forum click in the joining banner at the bottom, then click ok.

  • To add a new message in the forum, click on the ‘create new post’ button.

  • On a mobile, this looks like a plus sign at the top right of your screen.

  • In some groups, you can choose from different forums. If you’re new, you might want to choose ‘new here say hello’

Subject line - Write your post title in the subject line, this should just be few words to describe what you want to talk about or discuss

Description - Use this space to write your post. This will start a new discussion in the forum.

You could:

  • Introduce yourself
  • Share a few details about your cancer experience

You might want to:

  • Ask a question to other members
  • Share your cancer experience
  • Talk about how you are feeling, vent your emotions or share your fears
  • Or ask for other member's experiences

It's ok if you're not sure what to talk about yet, we'd encourage you to introduce yourself so that other members know that you're here.

Once you have finished writing, click ‘post’ in the green button at the bottom to post it in the forum.

If you have allowed email notifications, we will send you an email to let you know when someone replies to your post.

Let us know what you need help with

We are producing further videos to help users of the Online Community access the support you need. Please do let us know if there is a function you would particularly benefit from some extra help with.  

Madiso
  • Hi  

    I’m Steph and I’m part of the Online Community Team here at Macmillan. May I wish you another warm welcome to the Community, although I’m sorry that circumstances bring you here.

    I was so sorry to read about everything you’re going through with your husband. I hope you will find it helpful to be able to share in the Community and get support from people who understand.

    I have joined you to the Glioblastoma forum and posted your message there for you.

    I would encourage you to join one of our safe spaces for anyone supporting a loved one with cancer to share experiences and support one another. You just need to click in the banner to join.

    Carers only forum

    Family and friends forum

    If you need help posting in a forum, the above blog shows you how to get started. Please do let us know if you would like any further help, as we're here to support you in using the Online Community. 

    Macmillan has lots of information here to help support you when your loved one has cancer which might be helpful to have a read through.

    If you have questions, want to talk anything through or need further support I’d really encourage you to get back in touch.  Our Support Line teams are available 7 days a week, 8am-8pm on freephone 0808 808 00 00email or live webchat.

    I hope you find the support you’re looking for. Please do keep chatting in the forums and let us know how you're getting on. 

    1. Husband diagnosed with cancer in January, I'm finding it very difficult to accept
  • I'm so sorry to hear this  

    I have joined you to the Family & Friends forum and posted your message there so you can start finding some support.

    You might also want to join the cancer forum related to your husband's diagnosis. The video and written instructions above will help you get started. If you need more help with anything, please do let us know.

    The Macmillan Support Line is also here for you all. They’re available 7 days a week, 8am-8pm on freephone 0808 808 00 00email or live webchat.

    Please do let us know if you have any questions or need further help with anything else. I hope the Community helps to show you that you are not alone and there is lots of support available for you. 

  • Had surgery for breast cancer 2 weeks ago today. Feeling very weepy at the moment

  • Hi Peps

    My name is Steph and I’m part of the Community team here at Macmillan. May I wish you another warm welcome to the Online Community. I hope you will find it to be a safe place of comfort and support.

    I am sorry to hear that you’ve been through surgery for breast cancer and were feeling really weepy. There are lots of people here on the Community who understand how you might feel, because they have been there themselves. It can also be good to talk, share experiences and support.

    How are you feeling now Peps?

    Whenever you’re ready and feel comfortable doing so, I’d encourage you to post a new message in the Breast cancer forum. Please do let us know how you're getting on so that members can offer you some support.

    To start a new post please click +create new post (or look for the + if you’re on a mobile). There are step by step instructions in this blog if you get stuck, or message us back and we’ll support you further.

    We also have a Macmillan Support Line if you would like to talk things through with someone who is there to listen.  Our Support Line teams are available 7 days a week, 8am-8pm on freephone 0808 808 00 00email or live webchat.

    Please do let us know if you have any questions or need further support with anything at all. I hope the Community helps to show you that you don’t have to go through this alone.