Look out for our improvements!

3 minute read time.

An image of daffodils growing in nature

It’s been a little while since we last posted about our plans for improving the site. In today’s news blog, we’re telling you about five improvements which will be coming to the site within the next few weeks. If you have any questions, please feel free to comment in the comments section below and one of the team will get back to you.

‘Latest’ hyperlink in forums

First up, we have the ‘Latest’ link within discussion threads. When you go to one of your groups, and you look at the discussions list, you should see the option to select ‘Latest’. See the screenshot below:

At the moment, when you select ‘Latest’, you are taken to the first post within the thread and not the latest post. We’re changing this so that when you select ‘Latest’ you’ll be automatically taken to the most recent post in the thread.

We’ve had a lot of feedback about this issue, so we’re hoping this change will make a big difference for us all.

Flag to moderator button

At the moment, if you see anything on the Community cancer forum that breaks our guidelines, or you’re concerned about, we ask that you report it to the Community Team by flagging it to us.

Currently, to find the ‘Flag to Moderator’ button, you’ll need to select the ‘More’ button underneath a post. Like in the screenshot below:

We are moving this option out from within the ‘More’ option, so that it sits across the bottom of the post alongside the ‘Reply’ option. This is so it’s easier for you to report posts and let the Community Team know of any posts you might be worried about. You’ll soon see the ‘Flag to Moderator’ button appear as below:

Reply buttons

We’ve heard from feedback that our ‘Reply’ buttons are too small, and they’re often difficult to spot as they’re grey, unless you hover over the button in which case it will turn teal.

So, we’ve made our ‘Reply’ button bigger and we’ve also made it teal all the time, so you can easily spot the reply button and it’s easier to use on mobile.

Currently, ‘Reply’ buttons look like this:

And soon, they’ll look like this:

Introducing page numbers on mobile devices

A lot of our members have told us it’s tricky to navigate through longer threads when using a mobile device. This is because currently, we have forward and backward arrows to take you through the different pages of a thread but this doesn’t allow for you to select a page number within the thread. It currently looks like this on a mobile:

So, we will be introducing page numbers on a mobile, so that it is the same as when using a desktop. We hope this means you will find it easier to navigate through longer threads and find your way to the posts you want to look at.

You’ll soon see our page numbers on mobile, and they’ll look like this:

Members not seeing replies

We had some feedback that some users who were using Safari browsers, or Internet Explorer browsers were clicking into a thread which said it had replies. Once you’d clicked into the thread, you weren’t able to see any replies, even though you could see that they were meant to be there.

Along with the release of the above improvements, we’ll be releasing a fix for this so that replies are always visible.

These improvements are still going through some user testing, but we’re hopeful we’ll be able to release these very soon. We will keep you updated and post again once we know more about a release date. We also have some more upcoming improvements, which we will post about soon. If you have any questions, please don’t hesitate to comment in the comment box below, or email us directly on community@macmillan.org.uk.

Anonymous
  • Having difficulty replying to any threads at present. The reply button seems to disappear when I log in.  I'm using the crome browser if that is making a difference. Obviously it has worked ok on this page but the one I have had the issue with is  https://community.macmillan.org.uk/cancer_types/non-hodgkin-lymphoma-forum Regards Ken (Garfields)

  • Hello

    Thank you for your comment and I am really sorry to hear that you've experienced problems replying to posts. You'll need to join the group before you'll see the option to post and reply. You can join by clicking in the banner at the bottom of the page, or by clicking on 'join' in the group tools menu.

    I hope this helps, but please do let us know if you have any further questions, or need more help. 

  •  - Please, please, please can you look into the 'upload' facility.  We have raised this issue time and time again.  

    We can 'not' upload photos from a computer.  The 'upload' button does not work.  

    To add to this, we did suggest and you agreed the 'upload' button should be in a 'darker' colour so it looks like a 'button that does something'..... we did request, when the mouse hovered over the 'upload' that the mouse pointer would become a 'pointy finger' .... like happens with every doing/action.  

    No matter where we place out cursor/mouse pointer, when we get to a part that is 'active' that will actually 'do' something the curser/mouse pointed changes to the 'pointy finger' ...... not with the 'upload' button though!!!

    Maybe the missing 'pointy finger' is part of the reason why this option/facility doesn't work on the website.

    This really does need sorting out.

    Please can you escalate this on our before.

    Many Thanks xxx

  • Hi 

    Thank you for letting me know you're having problems adding photos to your posts when using a computer. I'm really sorry to hear that you're struggling with this.

    To upload an image, you need to left click on the word 'upload' before you'll see the option to choose a file. I can see that the cursor icon is an arrow, rather than a 'pointing finger' but that should not affect the functionality. 

    I will pick this up with the team and see if there's anything else we can do to make it easier to upload images.

    If you have an image 'copied', you could also try pasting the image into a post if that makes it easier. 

    I hope this helps, but please do let us know if you have any questions or still need support.

  • Hi ,

    I do know if you 'misread' my post.  I know how to 'upload' photo's etc.... the problem is the website/web page 'won't let you' ..... on two counts it does 'not' work.

    1) If the 'upload' word is there - it does 'not' always allow an upload (from a computer) and the other way is...

    2) You don't actually get the 'upload' word/facility..... see photo taken of this page with me wanting to upload a photo.  I have circled where the word 'upload' should be .... but its 'not' there - hence not able to upload anything at all.

    It would be so sensible and so helpful for the 'mouse pointer' to turn into the 'doing hand/pointy finger' when hovering over the 'upload' word - this happens on 'all' your other actionable words.... but 'not' on this one.

    These are 'simple' fixes and should be put right..... if these were working then the 'uploading of images' would be straight forward.

    The issue with uploading images is the website/web page - it won't let you do it from a computer.  Its okay from a mobile.... however, many, many people (trying to think of a polite way, many ladies of my age and older may use computers instead of a mobile - this needs to be rectified to enable everyone to be able to upload images should they want to, so many don't feel left out. 

    I'm happy to speak with the technical people to explain the issue if my post isn't putting the message/situation across clear.

    Thank you Steph.

    Many Thanks and Kind Regards, 

    Gail W

    (just for you info.... I can't upload this photo that you will see below.  I have to post this part of my post and then will have to log on via my mobile to 'upload' the image with the pink circle and arrow on). Hugging