Look out for our improvements!

3 minute read time.

An image of daffodils growing in nature

It’s been a little while since we last posted about our plans for improving the site. In today’s news blog, we’re telling you about five improvements which will be coming to the site within the next few weeks. If you have any questions, please feel free to comment in the comments section below and one of the team will get back to you.

‘Latest’ hyperlink in forums

First up, we have the ‘Latest’ link within discussion threads. When you go to one of your groups, and you look at the discussions list, you should see the option to select ‘Latest’. See the screenshot below:

At the moment, when you select ‘Latest’, you are taken to the first post within the thread and not the latest post. We’re changing this so that when you select ‘Latest’ you’ll be automatically taken to the most recent post in the thread.

We’ve had a lot of feedback about this issue, so we’re hoping this change will make a big difference for us all.

Flag to moderator button

At the moment, if you see anything on the Community cancer forum that breaks our guidelines, or you’re concerned about, we ask that you report it to the Community Team by flagging it to us.

Currently, to find the ‘Flag to Moderator’ button, you’ll need to select the ‘More’ button underneath a post. Like in the screenshot below:

We are moving this option out from within the ‘More’ option, so that it sits across the bottom of the post alongside the ‘Reply’ option. This is so it’s easier for you to report posts and let the Community Team know of any posts you might be worried about. You’ll soon see the ‘Flag to Moderator’ button appear as below:

Reply buttons

We’ve heard from feedback that our ‘Reply’ buttons are too small, and they’re often difficult to spot as they’re grey, unless you hover over the button in which case it will turn teal.

So, we’ve made our ‘Reply’ button bigger and we’ve also made it teal all the time, so you can easily spot the reply button and it’s easier to use on mobile.

Currently, ‘Reply’ buttons look like this:

And soon, they’ll look like this:

Introducing page numbers on mobile devices

A lot of our members have told us it’s tricky to navigate through longer threads when using a mobile device. This is because currently, we have forward and backward arrows to take you through the different pages of a thread but this doesn’t allow for you to select a page number within the thread. It currently looks like this on a mobile:

So, we will be introducing page numbers on a mobile, so that it is the same as when using a desktop. We hope this means you will find it easier to navigate through longer threads and find your way to the posts you want to look at.

You’ll soon see our page numbers on mobile, and they’ll look like this:

Members not seeing replies

We had some feedback that some users who were using Safari browsers, or Internet Explorer browsers were clicking into a thread which said it had replies. Once you’d clicked into the thread, you weren’t able to see any replies, even though you could see that they were meant to be there.

Along with the release of the above improvements, we’ll be releasing a fix for this so that replies are always visible.

These improvements are still going through some user testing, but we’re hopeful we’ll be able to release these very soon. We will keep you updated and post again once we know more about a release date. We also have some more upcoming improvements, which we will post about soon. If you have any questions, please don’t hesitate to comment in the comment box below, or email us directly on community@macmillan.org.uk.

Anonymous
  • I have found that I can't reply to messages on my group forum (GBM4), so ended up creating a new message, which worked OK but is obviously far from ideal. I have two different browsers, Opera and Internet Explorer, neither of which seem to work well with this site.

  • Hello

    Thank you so much for reaching out and I am very sorry to hear that you're having problems using the Community. 

    The first thing to check is that you're logged in when you're trying to reply. The easiest way to check is to look at the top right of the screen and check if you can see the generic white icon, or if you can see your spotty mug avatar. 

    I have tested the Opera browser and I'm not seeing any barriers to replying to posts when on the desktop version. Are you using the latest version of Opera?  

    As Internet Explorer is no longer being developed, then we'd suggest you try a different browser, as you'll likely find compatibility issues across a lot of websites. 

    If you're still experiencing issues, please would you let us know what kind of device you are using and what happens when you try to reply to a post? Screenshots are often helpful if you're able to send them.  We can then look into this further for you. 

    Please don't hesitate to ask should you have any questions, or need support with anything else.

  • Not very good with technology so if it makes life easier, I'm all for it.

  • Hello

    Thank you for your comment - we're expecting the fixes will make the site easier to use.

    Please don't hesitate to ask should you have any questions, or need support with anything else.