Look out for our improvements!

3 minute read time.

An image of daffodils growing in nature

It’s been a little while since we last posted about our plans for improving the site. In today’s news blog, we’re telling you about five improvements which will be coming to the site within the next few weeks. If you have any questions, please feel free to comment in the comments section below and one of the team will get back to you.

‘Latest’ hyperlink in forums

First up, we have the ‘Latest’ link within discussion threads. When you go to one of your groups, and you look at the discussions list, you should see the option to select ‘Latest’. See the screenshot below:

At the moment, when you select ‘Latest’, you are taken to the first post within the thread and not the latest post. We’re changing this so that when you select ‘Latest’ you’ll be automatically taken to the most recent post in the thread.

We’ve had a lot of feedback about this issue, so we’re hoping this change will make a big difference for us all.

Flag to moderator button

At the moment, if you see anything on the Community cancer forum that breaks our guidelines, or you’re concerned about, we ask that you report it to the Community Team by flagging it to us.

Currently, to find the ‘Flag to Moderator’ button, you’ll need to select the ‘More’ button underneath a post. Like in the screenshot below:

We are moving this option out from within the ‘More’ option, so that it sits across the bottom of the post alongside the ‘Reply’ option. This is so it’s easier for you to report posts and let the Community Team know of any posts you might be worried about. You’ll soon see the ‘Flag to Moderator’ button appear as below:

Reply buttons

We’ve heard from feedback that our ‘Reply’ buttons are too small, and they’re often difficult to spot as they’re grey, unless you hover over the button in which case it will turn teal.

So, we’ve made our ‘Reply’ button bigger and we’ve also made it teal all the time, so you can easily spot the reply button and it’s easier to use on mobile.

Currently, ‘Reply’ buttons look like this:

And soon, they’ll look like this:

Introducing page numbers on mobile devices

A lot of our members have told us it’s tricky to navigate through longer threads when using a mobile device. This is because currently, we have forward and backward arrows to take you through the different pages of a thread but this doesn’t allow for you to select a page number within the thread. It currently looks like this on a mobile:

So, we will be introducing page numbers on a mobile, so that it is the same as when using a desktop. We hope this means you will find it easier to navigate through longer threads and find your way to the posts you want to look at.

You’ll soon see our page numbers on mobile, and they’ll look like this:

Members not seeing replies

We had some feedback that some users who were using Safari browsers, or Internet Explorer browsers were clicking into a thread which said it had replies. Once you’d clicked into the thread, you weren’t able to see any replies, even though you could see that they were meant to be there.

Along with the release of the above improvements, we’ll be releasing a fix for this so that replies are always visible.

These improvements are still going through some user testing, but we’re hopeful we’ll be able to release these very soon. We will keep you updated and post again once we know more about a release date. We also have some more upcoming improvements, which we will post about soon. If you have any questions, please don’t hesitate to comment in the comment box below, or email us directly on community@macmillan.org.uk.

Anonymous
  • Sorry the post is split into 3 - this page does 'not' give the option to 'edit' a post only 'delete or cancel'.

    Normally, I can click on 'more' and have the option to 'edit' then I can add the upload the image (via mobile) - however, both on mobile or computer the 'edit' doesn't work and the photo uploaded and posted in one.

    You will see there is 'no upload' button Sob 

    Please can we get the 'upload' working and the 'mouse pointer' turned into a 'pointy finger' when the mouse is hovered over it - so we actually know it is a 'doing/actionable' word.... all the others are, so this makes no sense for this one not to be - keeps it nice and clear and transparent.

    Cheers Steph and all the Team xx

  • FormerMember
    FormerMember

    Good news. I used to post on here before but then couldn't access anything so decided to just rejoin so really blessed about the improvements.

  • FormerMember
    FormerMember

    Great thanks

  • Hi Gail ,

    Thank you so much for getting back in touch and offering such an excellent description of the issue you're experiencing. 

    I'm so sorry it's taken me a while to get back to you, I have only just spotted these comments. I'll make sure we keep an eye out on this blog comments thread in case you post here again. We don't want to miss a chance to get this resolved as quickly as we can for you. 

    I can see from your screenshot that the 'image' option simply isn't appearing. I understand that this issue occurs on your laptop and we're so sorry for that inconvenience. It must be really frustrating to have to swap devices when you want to share an image.

    Thank you so much for sharing the screenshot with us, as it's really important that we can show the tech team exactly what is going on.

    I also wanted to apologise if my initial response didn't help. When we receive a report like this, we investigate the issue fully, testing for faults using our own laptops and other devices. You told us that the upload button wasn't working and we looked into this thoroughly but weren't able to find a fault. Often, issues like this are resolved with a quick explanation of how the site works. We understand that it can sometimes feel a little tricky and we're always looking for ways to improve the site. In the meantime, we will always do our best to help our members find their way.

    Now we understand that the 'upload' icon isn't appearing for you at all, we can look into this further. We'll need a few more details, as this issue seems to be specific to your laptop type or browser.

    I need to confirm with you if you're using the same laptop and browsers as before. As I don't know if you'd be comfortable discussing this live on the site, I'll get in touch privately to confirm these details.

    Regarding the issue with 'editing' you had here - I'm afraid that the site doesn't allow members to edit comments on blogs. It works slightly differently here in the blog section than it does in the threads in groups. You will still be able to edit your posts in groups, but unfortunately we do not currently have an option to allow editing here.

    If you have any further questions, we'll be keeping an eye on this thread for further comments. You can also contact us by email at community@macmillan.org.uk or post in the Technical Help group, both of which are closely monitored seven days a week.

    Keep in touch and we'll get to the bottom of this, Gail.

    Kindest Regards,

    Steph - Online Community Officer