How to access support this Bank Holiday weekend

4 minute read time.
How to access support this Bank Holiday weekend

This bank holiday weekend you may be celebrating some of the religious events or just looking forward to long weekend by spending time with your loved ones. For lots of you who use the Online Community for support, it may not be a weekend filled with joy as you are waiting for test results, coping with treatment side effects or supporting a loved one.

You don’t have to be alone this weekend if you’re struggling and there’s support available. Hopefully, the following information will help you access the support you need this weekend.

Use the Online Community 24/7

Connect with others in the Cancer forums to talk about how you are coping, ask questions, and share personal experiences. The Online Community is open 24/7 so you’re really not alone.

If you're struggling with anything, why not share your feelings with the Community? There might be someone out there feeling the same way.

It's a good time to check in with other members across the Community. Why not post a message in one of your groups to update them on your progress, or ask how everyone is doing?

If you haven't yet joined any groups, now could be a good time to introduce yourself and start talking and sharing with people who understand. There’s some information in our Help Pages to help you join and post in our cancer forums.

If you have any problems accessing the site or finding the right support for you, Macmillan’s Community team are available every day. You can talk to us by sending an email to, or by sending a private message to Moderator – Macmillan Community. You can also speak to us over live webchat Monday – Friday, 8am – 8pm by selecting “Online Community Help.”

The Macmillan Support Line is open

Macmillan’s Information and Support team, alongside our Clinical Nurse Specialists on the Support Line are available to help during the bank holiday weekend. Please remember our Support Line is available for friends and family members alongside supporting those living with cancer.

  • Call freephone 0808 808 00 00 from 8am to 8pm every day.

  • Use live webchat from 8am to 8pm, every day. You can reach our support advisers on “General info and support.” You can reach our clinical nurse specialists on “Questions for a nurse.”

  • Email the Support Line during the opening hours mentioned above.

If you would like to find out about the availability of other teams on the Support Line such as our Work support team, Welfare rights team and Financial guidance team, please go to Macmillan’s webpage about the Support Line.

Make use of Macmillan’s support resources

There is lots of information on the Macmillan website and in our online booklets. They include trusted cancer information, explore the emotional effects of cancer and share practical guidance like talking about cancer and caring for a loved one.

Here are a few links to some pages and booklets which may be helpful

Need support from a Medical professional?

Health professionals are still here to support you. If it’s outside your GP hours or you can’t make contact with them, you can contact the following services 24 hours a day, every day of the year.

24-hour helplines and webchat services:

If you would like to talk to someone right now, there are services available who can help.

  • Shout Crisis Textline- If you're struggling to cope and need immediate support, you can text SHOUT to 85258 and talk to a trained volunteer. The service is free on most networks in the UK and available 24 hours a day.

  • The Samaritans helpline– You can call the Samaritans 24 hours a day for free on 116 123. They are also piloting a new webchat service.

We hope this blog is helpful and please do comment below with any questions or feedback. You can also contact the Community team by emailing or by sending a PM to Moderator - Macmillan Community.