Here's what you need to know - Community Improvements

A beach with the words 'community improvements'

On Tuesday 29th June, we’ll be releasing the first of our improvements into the Community. You can read more below about how this will affect the site on Tuesday afternoon, and what changes you’ll see once the release has been done.

On May 5th, we attempted to go live with these changes. Unfortunately, we encountered some unforeseen issues which meant we weren’t able to go live at that time. Since then, we’ve been working really hard behind the scenes to get this right. We hope you feel the benefit from the first of our improvements soon, and we'd love to hear any feedback you have for us about these changes.

Key information

  • The release will happen on Tuesday 29th June.
  • The Community will be ‘down’ between 1pm – 4.30pm. This means you won’t be able to view, or log in to the site during this time.
  • If you have any questions or concerns about the release on Tuesday, please don’t hesitate to contact one of the team on
  • If you need support, please remember our Support Line is open 7 days a week, 8am-8pm on freephone 0808 808 00 00.

So what’s involved?

The first release will bring 5 main improvements.

The ‘Latest’ link

We’re sure many of you will be pleased to hear that first on the list is fixing the ‘Latest’ link in the discussion list in groups.

Currently, when you view a list of discussions, you can see the ‘Latest’ activity on the right-hand side of the discussion title.

Latest button

At the moment, when you select this link it takes you to the beginning of the discussion and not to the latest post.

Our first improvement is to make sure that the ‘Latest’ link will take users to the end of the thread, the latest post.

Bug fix for replies not showing

We’ve had multiple reports from users who have reported that they can see that a discussion has a number of replies, but after clicking into the thread those replies are not showing. This issue has been particularly prominent for users who are using an Internet Explorer browser.

We will be fixing this bug, so that users will be able to see all replies. If anyone continues to experience this issue after our release on Wednesday, please don’t hesitate to message the Community team on

'Flag to Moderator’ option now showing underneath all posts

In order to keep all of our members safe on our Community cancer forums,  we have a ‘Flag to Moderator’ option available on every post.

At the moment, to find this option, you will need to select ‘More’ underneath a post.

Flag to Moderator button

In order to make sure that this option is as visible and as useful as possible, we are moving it out of the ‘More’ menu and displaying it underneath every post on the site.

Flag to Moderator button

We encourage everyone on the site to help us keep it as safe as possible. Whether you see something that breaks our guidelines, or you’re just concerned about someone else on the site, please do make use of our ‘Flag to Moderator’ button. One of the team will be on hand to help.

We’re making the ‘Reply’ button bigger and easier to see

We’ve heard from our members that the ‘Reply’ button is too small, and not always easy to see. Especially for anyone using a mobile device, or a smaller screen.

To improve this, we’re making our ‘Reply’ button bigger and more visible. At the moment, the reply button has a grey background. Once you hover over it, it turns teal.

We’re now making sure all of the reply buttons are teal at all times, and we’ve made them bigger.

In addition to this, we have moved around some of the options. Currently, we’ve got the up and down voting arrows, and then the Reply button and then the ‘More’ option.

What we will have is the Reply button, the up and down voting arrows and then the ‘Flag to Moderator’ option.

What it looks like now:

What it will look like:

Reply button in teal

We hope this will make the ‘Reply’ button easier to see and use, especially for those on a mobile device.

Introducing page numbers on a mobile device

We’ve heard from our users who use a mobile device that navigating through pages within a discussion thread can be really difficult. Especially for longer threads. To improve this, we’re bringing in page numbers when using a mobile device, to make it easier for users to go between the pages in a discussion thread.

As ever, your feedback is so important to us and really helps us to drive these changes forward. If you have any questions or concerns about the release on Wednesday, please don’t hesitate to get in touch. You can Private Message (PM) us on the Moderator account, or you can contact us by email on

  • This all sounds great I’m grateful to pop on and off the site I’ve found it very helpful 

    many thanks to everyone making improvements for us all x

  • Great looking forward to seeing the improvements, they will make the site easier to use and safer great work guys

  • Hi Giziecat, 

    Thank you for your feedback, we are pleased to hear you have found the site helpful and we hope you will continue to find the forum a helpful source of support.

    If you have any questions about these improvements or need some help using the site, please don't hesitate to get in touch with the Community Team by emailing as we are here to help. 

    Best wishes

    Macmillan's Online Community Team

  • Hi Chris42, 

    We hope the improvements will make the site easier for members to use too. These changes are driven by our members feedback so please don't hesitate to let us know how you get on with them. 

    If you have any questions about these improvements or need some help using the site, please don't hesitate to get in touch with the Community Team by emailing as we are here to help. 

    Best wishes

    Macmillan's Online Community Team

  • I have only been on this site a short time. It appears the improvements are taking place already.  My reply was added in seconds so that is reassuring. It is a good network to support each other and understand what others are going through. Wish the website all the best with spreading this important information. Thank you. Jd.