Community downtime Monday 24th January

Here at Macmillan we are currently doing some maintenance on our Online Community. This maintenance will help the Community to run more smoothly in the future and ensure that all our users get the best possible experience when using the site.

For us to be able to complete this maintenance, the Online Community will experience some downtime.

This means that you will not be able to log in or view the site while our teams carry out this maintenance.

This downtime will be taking place tonight during the below hours:

Monday 24th January 2022 1:00pm - 3:00pm 

We know that many of our members may rely on our site for comfort and support each day and we always do our best to ensure the site is not unavailable for any longer than necessary.

Whilst the Community is down, please remember there’s still lots of support available for you. We have our Support Line, which is available 7 days a week from 8am-8pm on freephone 0808 808 00 00. Our teams are also available via webchat and email.

The Community Team will be here throughout the maintenance, so if you have any questions or need any help you can contact us directly via email on The Community Team is available 8am-8pm Monday- Friday and 9am-5pm Saturday and Sunday.

You can also contact us via webchat by clicking here and selecting ‘Online Community help’ from the dropdown menu. The Community team is available to support you over webchat between Monday – Friday 8am-8pm.

To learn more about why we are carrying out this maintenance, click here to read our recent Community News blog.

Thank you for your patience and support as Macmillan continues to update and improve our online services.  

Best wishes,

The Online Community Team
Rachel, Steph, Meg, Eliza, Syed & Tom