how do I create reply

how do I create reply

  • Hi ,

    Thank you for your question, I'm Eliza from the Community team.

    Underneath every post on the Online Community and within every discussion, there is a green "Reply" button. You just need to click this to reply to a post. 

    This brings up a text box where you can write your reply. You then just need to click the green reply button again to post the message.

    The only exception to this are posts within Ask an Expert, where you won't see a reply button underneath anyone's posts except your own posts in this section. This is because this section is for members to talk to Macmillan specialists only, rather than have conversations with other members.

    I hope this is helpful, but please feel welcome to let us know if you have any further questions. You can also find step by step guides and tips to help you use the Online Community in our Help section.

    Best wishes,

    Eliza
    Macmillan Community Team
  • Hi

    I hope the above information that Eliza shared was helpful. I'm not sure if you meant to include more in your reply above as it looks like part of your post is missing. If you do have any further questions for us, please don't hesitate to reach out to the Online Community team again. You can do so by replying to this post again or emailing Community@macmillan.org.uk

    Best wishes, 

    Megan
    Macmillan's Online Community team

  • it could be missing because it would not let me reply, i will see if this reply and i can always send you the message

  • Hi khy, 

    Thank you for getting back in touch, how can we help today? You mentioned that you weren't able to reply, could you tell me more about what you were experiencing please? 

    I can see your message above "it could be missing because it would not let me reply, i will see if this reply and i can always send you the message", however if there is part of your post missing, you're welcome to email community@macmillan.org.uk if this is easier for you. 

    We want to help all out members use the site and find the support they are looking for so if there's something we can do, please don't hesitate to let us know. 

    Best wishes, 

    Megan
    Macmillan's Online Community Team

  •  In your reply you said that part of my message was missing, that's why i wrote because it would not let me reply.

    Its you who told me half my message was missing in the first place, either you are making fun of me or your making it up either one i dont believe you, please dont reply with i am sorry that is what happened or something to that effect.

  • Hi Khy,

    Thank you for getting in touch, I’m Eliza and I work with Megan on the Community team.

    I can appreciate it can be frustrating to experience any technical difficulties with using the Online Community. It’s our aim to help all our members find the support they’re looking for.

    My team member Megan was asking you about your post in this discussion thread, where it looks like you may have intended to say more in your reply as you have just written "N":

    A picture of an earlier response in this discussion, which reads "N"

    I can see it looks like you may be able to reply on the site now, as your responses have come through to us. However please let us know if you are still experiencing any problems with replying on the site.

    You may find that sometimes you can’t reply on the site because you’re not logged in. You can sometimes get logged out while you’re still using the Online Community. This is because all members are logged out after 24 hours as a security feature. If you find you’re struggling to reply, it can be helpful to double check you are still logged in, or to refresh your page.

    When you’re logged out, you will see a white outline of a person instead of your profile picture icon in the top right of the screen:

    A picture of the "Log in or sign up" icon which looks like an outline of a person.

    If you are automatically logged out, you just need to click on this person icon to log back in again and you should then be able to reply as normal.

    If you would like to find further emotional and practical support, please remember you can contact our teams on the Support Line on freephone 0808 808 00 00email or live webchat. These services are available 7 days a week, 8am – 8pm. 

    Is there anything further we can help with? We would like to support you if we can.

    Please feel welcome to contact us in a way that feels most comfortable for you. We are available in this Technical Support group, over private message to or over email to community@macmillan.org.uk.

    Best wishes,

    Eliza
    Macmillan Community Team