I am crying. It's been 2 weeks since my biopsy. I have just rung 6 different numbers. Found out that the consultants secretary is off sick and been passed from number to number. To finally find someone who told me the lab looked at the biopsy yesterday. I am autistic and ADHD so find this incredibly difficult using the phone anyway. She told me I was being rude when I asked when I might hear back, told me she couldn't say and to not be aggressive. I really wasn't being. I said ok I will call again she said fine and hung up. My life could be about to change forever and she treated me like dirt. I am so scared and upset
Oh Shelly, I’m so sad to read this and how you were treated. There’s absolutely no excuse for this when you were looking for information. Some staff really need to be more empathetic in how they deal with patients as it’s an incredibly stressful time for us all.
Now that you know the biopsy has been looked at, I hope it’s not going to be long before you hear the results. You’ve been very strong in actually making the call and speaking to someone as it must have been very challenging for you to take that step. Well done, but I’m sorry it has left you so upset. Big hugs.
Sarah xx
The person who answered your question might have been a member of admin staff and they shouldn’t actually tell you much, certainly not results etc so it might be hard to guess what they actually meant. But it will be hard for you not to overthink this.
They will be looking at their computer screen and your records, but won’t necessarily know very much. I can understand this experience has made you feel worse than before-I’ve been upset myself before by staff on the phone like this and it’s horrible.
Let’s hope you’ll get a face to face appointment for your results as I hope this will be easier for you to cope with.
Sarah xx
