Am I Right to be Concerned?

I am New to the MacMillan website and I am not sure if I am in the right place.

I was recently diagnosed with Prostate Cancer. The woman who told me that the biopsy had confirmed this - had a broad smile on her face as she broke the news to me. She said she would be my Urology Specialist Nurse, and handed me a business card. I was a little bemused as to why someone would have a broad smile on their face when delivering life-changing news - but I assumed she was trying to be "friendly" - as it was the first time we had ever met. 

Since that last week in January till now (12 April 2024), I have tried to phone this nurse FIVE TIMES to pass on information I have received from a consultant appointment I subsequently had, and wanted to know what would happen next. Not a word has been forthcoming, despite leaving FIVE answerphone messages. This is a little disconcerting to me. 

I am in a position where I doubt the sincerity of this indiviual, and feel she couldn't care less about me - and that initial "smile" I witnessed was that of a psychopath deriving some form of pleasure like a Schadenfreude.

Am I right to be concerned - or is this the fear and trepidation of someone embarking on this journey into the unknown, trying to navigate something shocking and new? I am seeking help and guidance - but nothing seems to be forthcoming from this "Urology Specialist Nurse".

I welcome your thoughts. I feel very isolated and alone, and like the medical world couldn't give a damn!