Potential breast cancer diagnoses

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Hi, apologies if this is not the right place to create this thread. 

my relative has recently undergone a mammogram and biopsy (26 sept). She previously had a diagnosis of inflamed cysts. She was told she would be called back the following week. 

she didn’t get called back and instead this week was booked in for a telephone call labelled as “urgent” on my chart for 22 Oct and a face to face on 29 Oct. Does this mean she likely has cancer or could this possibly be routine? I was wondering if this is a common pathway when diagnosed?

I’m mainly writing so I can gauge how to support her during this time. 

really appreciate any responses, thank you!