Help for my lovely Mum - Papillary urothelial carcinoma (sorry it's a long first post)

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Hello all. 

New here and desperately seeking some help and advice for my Mum who has been diagnosed with the above. Will outline the rough order of events below (sorry it is a long one) but we feel we have been failed by the NHS and we are not sure what way to turn. 

Christmas 2023 - she started passing blood in her urine. Underwent tests.

March 2024 - cancer diagnosis (2 tumours G3 pT3, R0) and then booked in to have her kidney, ureter and small part of bladder removed.

May - pre kidney removal was told she had an imparied heart - left ventricle failure and ejection fraction 35%. Consultant said 'if we had more time I would like to check this out before surgery, but as sugery is urgent we will have to investigate post surgery.  Surgery took place. Histology report took 11 weeks and she was told in early August that 'they had not got a good margin in the resectable' areas when they removed the tumours, so chemo was needed as a precaution. They said they would liaise with cardiology but that her heart may not cope with the chemo.

August - Mum was booked in for chemo after having the assessments the day before. She got there and was kept waiting for 3 hours eventually with the chemo nurse saying they would not agree to chemo going ahead until they had the go ahead from Mums consultant who at this point was on hols for about 3 weeks. Mum at this point is regularly chasing cardiology for an apt. Chemo nurses also trying to chase this.

Whilst this is happening she has also had a biopsy and rigid cystocopy. Eventually gets a call with oncologist on 21/09 (one whole month after first two chemo sessions were missed). Oncologist essentially blamed Mum for halting her treatment even though she was turned away due to it not being clear if she could have chemo with her heart condition. We have just received a copy of the letter to her GP from the oncologist where he writes ''I have advised her the delay in chemo may mean that there may not be much benefit as it is coming to four months since she had surgery'.

My poor Mum feels like she is being blamed and that they are covering their backs. They turned her away from treatment and I think they have dropped the ball by not referring her to Cardiology back in May when the heart problem was discovered. I really don't know how we go from here - we have so many questions and she does not feel like she can trust her oncologist. He has never even sat with her to discuss the cancer, what it means, prognosis etc. She has been given no point person throughout.


Her apt with cardiology is in a weeks time and she has had her first 2 chemo sessions already. I am beside myself with worry at the comment that the chemo might not work, and that the time we have lost due to their failings might mean the worst.

I am sorry this is so long. I am just desperate for some help! Thank you. 

  • Hello A_R.  Apologies for a long answer. A cancer diagnosis is always a shock to the system and you of course want your mother to have the best possible chance of removing the cancer or at the very least resisting its progress for as long as possible. It is also true that the NHS is under immense pressure. This can cause the service to vary considerably from one area to another. I therefore understand your frustration/desperation. I know that many of us have experienced pauses in treatment schedules for numerous reasons, me included. My cancer diagnosis could have been made a year or two before mid 2017 but the main symptom, blood in urine, was also consistent with the movement and ejection of kidney stones which I'd had since 2010. Eventually a wider search for the cause was made after a shadow on my bladder was found during a routine u/s of my kidneys which was extended to cover organs above and below. The timeline then went: CT scan and flexible cystoscopy 3 weeks after the u/s; TURBT scheduled for 2 weeks after that. Pre-op found a heart murmur which required an echocardiogram, the appointment for which was the day before the scheduled TURBT! During admission for the TURBT the echo results arrived together with those from the CT scan. The TURBT was called off until the anaesthetist and surgeon had had time to take further advice from cardiology. I was sent home until they'd thought of a plan B. I've mentioned this as a fairly typical example of the way cancer treatment has twists and turns as the specialists receive new information which may alter the path originally envisaged. These changes take time and naturally increase our feelings of tension and anxiety. My plan B was to transfer me from Urology to Oncology where radiotherapy would be carried out in November 2017, so the path had already taken from July to November. Cardiology advised against follow-up chemo, meaning that my radiotherapy dose was preventative rather than curative. A TURBT 1  was eventually carried out in April the following year after an emergency admission to hospital. TURBT 2 was performed in October of that year. I'm still here in 2024, much to my surprise.

    What I'm trying to say is that cancer treatment often has delays whilst results of tests are awaited, specialist departments consult, their facilities and staff are lined up etc whilst the poor patient anxiously waits for something to happen. The delays you are observing may just be normal for a very busy hospital juggling with the complexities of cancer treatment whilst weighing the various risk factors presented by each individual patient. I hope that you manage to gain some reassurance and confidence in the system very soon. If you can contact a Macmillan nurse at your hospital, they can very often liaise between you and the very busy medical staff who are notoriously difficult to contact. My very best wishes to you and your mother.     

  • Hi,Welcome to the group.I’m so sorry that your mum is feeling like she is being blamed.If you are in England you could try PALS the patient liaison service and see whether they could help.It is a sad fact that depending on where you are there will be delays/pauses as Ray has mentioned in his reply.You really need someone to speak to and answer your questions,it’s not good enough to not know the full picture.You could always e mail the oncologist with your questions or may be get a second opinion ? Your mum will have to have someone she can trust.I hope these issues can be resolved.There is advice and support here so I hope you will stay with us as we are all here to help.Best wishes Jane x