Cancelled Policy - Please help

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I believe I will be diagnosed with bowel cancer after a potential diagnosis next week -I have been told on the telephone that given my symptons this is the likely otcome

I told my annual travel insurance policy  holder, Admiral, and they immediately cancelled my policy and offered a rebate

I already have a holiday booked to China departing on October5th 2026 I do not wish to travel without insurance Please help I am 83 years old

  • Hello ,

    I'm very sorry to hear that you expect to be diagnosed with bowel cancer next week.

    I'm assuming your insurer is not prepared to continue cover at all, including for your trip, and has therefore cancelled the policy. They should still be liable to pay your loss as a result of having to cancel in accordance with the terms and limits under the policy if it was booked during the period they were insuring you. Have they refused to do this?

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  • If they have refused to pay the costs of any cancelation is it possibly because you booked and/or took out insurance for your trip after you had symptoms or went to your GP? 

    I’m assuming you’re planning to cancel the holiday so I think you need to go back to them to discuss making a claim.

    Once you’ve had surgery and have treatment plan going forward then contact some of the insurance providers on Macmillan’s list. It’ll be more expensive than you’re used to but I have annual cover now although I do have to tell the company when anything changes eg tests, new treatments , waiting for tests etc.

    Good luck 

  • ADMIRAL HAVE GIVEN ME A  REBATE ON THE REMAINS OF MY POLICY i'M PLEASED TO SAY

  • Admiral gave me a rebate on the remaining months of the policy 

    I still hope to go to China on October 5th but would prefer to be insured whatever the cost

    Any advice and help as to which companies to approach would be welcomed

  • Hi  and a very warm welcome to the online community which I hope you'll find is both an informative and supportive place to be.

    I know how difficult it can be to find reasonably priced travel insurance when you've had a cancer diagnosis and wondered if you've had chance to look through the members recommended travel insurance thread yet? There are lots of recommendations from others there so your best bet is to make a list and then settle down with a cup of tea and your phone to contact the insurers.

    I've personally used payingtoomuch.com and goodtogoinsurance.com in the past.

    I hope you're able to find some reasonably priced travel insurance and that you have a lovely holiday.

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  • I suggest you try Albert & Eddie, a link is below. Many members have been successful in obtaining cover there.

    If you have any doubts at all answering the health questions I suggest you 'phone them to discuss and be sure you're answering correctly.

    If you could let us know how you get on that would be useful.

    https://www.albertandeddie.co.uk/

    Made in 1956. Tested to destruction.

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  • Take Care     Albert & Eddie are part of TIFgroup which has been sanctioned by the insurance regulator. 

    FCA shuts down Tifgroup’s claims handling and insurance distribution services 

  • This was in 2021 and is history. 

    Macmillan have also recently entered into an arrangement with Lighthouse, another Tifgroup travel insurer, and will have vetted them during their due diligence procedures.

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  • Hello , I have had a quote from Lighthouse Travel Insurance, you can telephone them and speak to an advisor. Tele 0333 005 1103 hope this may help