What a world we have allowed to happen. Someone tried to ring me on the landline yesterday and couldnt. I then realised it isnt working at all , for calls in or out. It is with Virgin Try contacting Virgin - tried the online bot, then whats app chat - presumably also a bot. Keeps telling me to reboot my hub - but the internet isnt a problem. I have now tried their forum for help , but no joy so far. I just want a person to speak to probably to book an engineer. Next step is complaints line - but why for gods sake is it so hard. And of course they are not alone, what do we customers count for with most businesses? And we compliant non revolting consumers have allowed this to happen - and I could scream.
Had similar circumstances last week - Tues night (hottest day/ night ever if you recall). At 1am, when luckily I was still awake ,there was an almighty crash from downstairs. I rushed down to tell dogs off for knocking something over - poor dogs were looking confused and were blameless. Turned out the cistern in downstairs loo had fallen off wall - and was minorly flooding as luckily it had wedged at slight angle behind the loo. I was groggy and not at my best, but realised I could wedge the ballcock shut and so avoid flooding. So I did, and went back to bed. Got up early to ring my "home emergency" insurance - they didnt class as emergency as I had stopped it flooding. They suggested building insurance as more likely to help. All policy documents online, had to find passwords, open numerous tabs to find number to ring.....grrr... anyway they said it wasnt covered as cistern just fell off wall - not accidental ( what it was I was at loss to decide - sabotage, terrorism,??) So they too declined to help. Now had I been more awake less honest, i would have thought of reason why it was emergency for me for first insurers, or come up with accidental explanation ,like the dogs had been dancing on the cistern or something. luckily i got a local plumbing firm to come out later that morningand isolate the cistern and order new one. That's two insurane companies I wont be using again. And will only have paper documetns not online, and will double check the small print.
I know in the scheme of things these are small matters but the extra stress on top of cancer. chemo/ heat was unwelcome. I rant about the "digital by default" we have allowed to take over, the relegation of us as citizens to just consumers, the sheer greed of companies, capitalism, especially neo-liberalism, and a world where greed and duplicity by companies and politicians has been allowed to bring us to the brink of destruction.and bloody billionaires like Branson who have got fat on developing companies which dont give a damn.
And all that because of a landline and a cistern. And I haven't even mentioned the PM debates - you got off lightly.
