Never again

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Why is Phlebotomy at UCLH Macmillan Centre so absolutely awful now, since introducing this new ‘appointment system’ we’re lucky to get within an hour of the ‘appointment’ time! Why are the phlebotomy managers so rude when asked how much longer will we wait

Never Again bloods at UCLH Huntley Street!! NEVER!

  • To have to wait an hour past your appointment time must be incredibly frustrating .

    I have to go to my hospital for weekly blood tests and they operate a different system. Sometimes it works in my favour and other times I have a long wait. There are no appointment times and it's simply first come first served. So sometimes I arrive and there are only a few people in front of me and I might have to wait only 20 minutes but at other times I can arrive and find 20 people ahead of me in which case I know I'll be sitting there for over an hour.

    I guess no system is perfect but there's no excuse for rudeness. I hope you have better luck wherever you're going to have your bloods done in future.

    x

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  • My hospital uses a ticket system, so it’s a matter of take a number and wait

    however there has been occasions when my oncologist went and told them off as she needed blood results to ok the monthly chemotherapy and she couldn’t wait for any longer 

    she was done the same with imaging when MRIs take too long to come through 

    maybe ask your dr to give them a nudge

  • Royal Sussex County is like that. No appointments, queues a mile long and under staffed. Only way is to get there at dawn.

  • My husband goes for his blood tests through his chemo cycles at our local health centre but then again, we are in Scotland, so I don't know if it's the same in England. We have to phone an outside phone number though for the phlebotomy service and they book you in for your appointment with your health centre it's not done directly through the health centre. He's not had any problems though however when he goes. 

  • Interesting chat!

    I used to get my bloods done at my GP with a timed appt.  But, it's not normal procedure for patients to book for a specific date and I got fed up explaining(privacy etc).  Plus once, the receptionist got really frustrated with me when I couldn't hear her (face masks, screens and hearing issue). 

    Why am I putting myself through this I thought, when the hospital will book me one, and it's nearer than my GP!  Now I go to the hosp, timed appt and rarely have to wait, unless they can't find a vein in someone ahead of me.  
    Interestingly, same hospital now do no appts for xrays.  It's just turn-up. Trials showed this was more successful with fewer missed appts.  I'm Scotland too.  

    I booked my bloods immediately prior to my CT scan in Aug.  I thought I was being so proactive and clever - I asked the bloods to do the cannula for the CT scan, but no, not possible.  

  • We were quite surprised when they said Jay had to go and get his bloods done at our GP practice (health centre) we assumed that as all his other treatment was being done through the hospital, they would do that too. When he goes to get his Oxipalatin infusion at the start of his cycles they give him a clear bag away with him with his tablets for that cycle to take to his bloods appointment and it has labels stuck on it as to what they want blood taken for. Where in Scotland are you?

  • I'm in Dunfermline, Fife.  If I say at treatment that I'll book bloods myself at my GP, they give me an authorisation letter, saying what tests they want. I got to know the phlebotomist and we learned what to put in the authorisation form.