Hi my partner is in a lot of pain in her hip and leg. We have tried to organise transport to the hospital for MRI scan. But because her appointment isn't until 5 pm nobody can do it. I can take her in the car as i have always done, but she will be much more comfortable in a ambulance. We never get any help from anybody, we just feel we are on our own.
Hi Lilsy
Thanks for getting in touch.
My name is Paula and I am one of the Cancer Information Nurse Specialists on the Macmillan Support Line.
I am sorry to hear your partner is in a lot of pain in her hip and leg. I can imagine how frustrating an upsetting it is for you both that your unable to get hospital transport due to the timing of her MRI scan. Its understandable you feel alone and unsupported at this difficult time when you need it the most.
Here at the Macmillan, we can give general advice and support. We are independent from the NHS and don’t have access to medical records so can’t give personalised information.
Getting hospital transport varies from region to region and it is run by G4S for most hospitals on behalf of the integrated health care board (ICB). There are different ways of accessing hospital transport and several ways to approach this difficult situation.
It may be worth contacting the ICB in your area directly to explain the situation of as they may already have an out-hour’s system in place with G4S to provide hospital transport for patients.
As your partner’s MRI is a priority due to worsening symptoms, we would suggest speaking to the MRI department. They might be able to change the timings of the MRI appointment, so it can be done at a more appropriate time for you both. This will enable you to get better access to hospital transport as required. We would also suggest letting them know it would be unsafe for your partner to travel by car due to her debilitating pain symptoms.
You can also speak to your partners hospital team or GP to explain the current situation. They are in an ideal position to support you both and find a more appropriate solution to help you get transport you need.
You may find this link helpful to look at. There may be voluntary organisations in your area that provide hospital transport.
As your partner is struggling with her pain, we would suggest asking your partners team or GP to do a urgent referral to a NHS Pain clinic or to a pain management programme for further support to manage her current symptoms.
Looking after a loved one with cancer is never easy as each day brings different challenges. You may find our online forums supportive. Some people find it helpful to share their experiences with others.
You can also talk to one of our nurses on the support line. Sometimes giving us a call can help. It’s a free phone number on 0808 808 0000 and we are here 7 days a week, 8am-8pm or email us.
I hope this information has been helpful, please don’t hesitate to get back in touch.
Ref: PW/KHa
