5/6 years years ag we Bked a hliday with Expedia onlyo for home owner to cntact us and double the price.We eventually gained a refund plus Cmpensation of 500in the form of points( £'s). We recently had notification f an Expiry date, and if not used by that date our mney would be lost.
ur Compensatin had ben transferred sometime without our knowledge, agreement or consetn t a new Account OneKeyCash Account with a firm Policy of no Cashback under any circumstances.
4 years ago I was suddenly diagnsed with Stage 4 Mouth Cancer, undrwent a lng 15 hour Operatin, 5 weeks recvery in hospital, followed by 5 weeks Radiotherapy on my mouth and neck. This resulted in a very restricted airway, meaning I would forever be on a Liquid Diet ONLY forever. I am now nearing 77 yars old.
I have t have 2 bottles of Ensure food 4/5 times every day, and because of this we are FOREVER unable too take any hloiday because of the volume/weight of Ensure bottles we would have to take.with us. We have discussed this for MANY hours with the Expedia Escalatin Team who have concluded there are NO exceptions possible and they have to uphold their Policy of no Cash refund, and our £500 will be lost on the Expiry date.
Can you offer any support, advice or suggest where we can gain 15=30 minutes FREE Legal Advice n this matter ? I have looked Online, only t find many f the companies showing Free Legal consultations DO NOT DO SO when cntacted. Many thanks.
