Disclaimer

Although we take care to ensure accuracy, Macmillan Cancer Support does not accept liability for the information and materials provided or referenced in Ask an Expert or for any errors or omissions in them, or for third-party information or services such as other websites we may link to. The information and materials provided or referenced in Ask an Expert are for information purposes only and are not intended to be legal, financial or medical advice or opinions. If you need more details on your rights, please contact a financial, legal or other appropriate adviser.

We recommend that you consult your doctor if you are concerned about your health. Any You should not rely on any information and materials provided or referenced in Ask an Expert including by our Experts as they are not a replacement for advice, diagnosis or treatment from your medical team, and our Experts cannot provide a second opinion to that of your medical team.

Your question can be read by others – so please don't post your contact details or any other information that could personally identify you. Please read our Terms and Conditions and Community Guidelines for more details.

Travel insurance

Caz11e8d1fa
  • 2 replies
  • 11 subscribers
  • 178 views

Hi I don't really know who to ask about this. My dad was diagnosed with cancer on Monday this week it was such a shock to me i was a wreck sorry to say. I am trying to keep it together for my dad as he will hate to see my so upset. They have said they won't operate he has stomach liver and spleen cancer and is 86 so I'm concentrating on making his life as fabulous as possible. My husband who is great support and I had a holiday booked going this weekend to Spain I can't go and leave my dad It was out of the question. Anyway my husband contacted the insurance company and told them what the situation was and the situation they have asked for proof obviously my question is who do I ask for this We are seeing the McMillan nurse tomorrow and the doctor on Monday but wasn't sure who best to ask

Many thanks and best wishes to you all 

  • Dear,

    Thank you for contacting us. I'm really sorry to hear about your dad's diagnosis and the shock that has come with this, especially when surgery or treatment isn't an option. A diagnosis like this can be such a difficult time for everyone involved so it's completely understandable that you won't want to leave your dad to go on holiday at this time.

    It's good to hear you have upcoming appointments with the Macmillan nurse and the doctor so please do speak to either of them to explain about your holiday situation. They will have access to dad's medical records and can then provide the proof of diagnosis that is required for you to give to the travel insurance company.

    Please also know that there is a lot of information on our website page Macmillan - emotional support for family and friends, which has some really useful guidance which may help with how you are feeling at the moment. And please know you can get in touch whenever you feel you need some emotional support or someone to talk to - you can find the details of our freephone support line below or you can use our live web chat option, both are available seven days a week, 8am to 8pm.

    I really hope this information is helpful. And please remember we are here for you all as a family as we understand how difficult a situation like this can be so do get back in touch if you have any questions or need further support.

    Take care,

    Marie S - Macmillan

    Cancer Information and Support Adviser

    Remember you can also speak with the Macmillan Support Line team of experts. Phone free on 0808 808 00 00 (7 days a week, 8am-8pm) or by email.

  • in reply to Marie S - Macmillan

    Thank you so much for this it really is a huge help best wishes 

Help us do whatever it takes, because we’ve never been needed more.

© Macmillan Cancer Support 2025 © Macmillan Cancer Support, registered charity in England and Wales (261017), Scotland (SC039907) and the Isle of Man (604). Also operating in Northern Ireland. A company limited by guarantee, registered in England and Wales company number 2400969. Isle of Man company number 4694F. Registered office: 3rd Floor, Bronze Building, The Forge, 105 Sumner Street, London, SE1 9HZ. VAT no: 668265007