Hi all, can someone advise me regarding travel insurance. My sister has stage 4 brain cancer and prognosis is a few months. Her oncologist is doing me a letter to enable me to cancel my holiday next week. Does anyone know if just the one letter will be OK of will I need further documentation.
Thank you
Hi Angry
Thanks for getting in touch, and I’m really sorry to hear about your sister’s diagnosis. Please do keep in touch with us if you think there is anything at all we can do to help, now or in future.
In terms of your question, it’s unfortunately quite difficult to give a direct answer, as this could depend partly on the terms and conditions of your travel insurance policy.
Some insurers may have terms and conditions which will allow a claim to be made in the event that a close relative becomes sick, whereas others may view circumstances on a more case-by-case basis and request further information before making a decision. Others still may view the case on purely compassionate grounds and allow the claim to proceed with notification of the circumstances alone.
It may be beneficial to firstly have a look at the terms and conditions of your policy, as this will give you a general idea of the insurer’s rules around cancellation.
It may also be worthwhile to call the insurance company to explain the situation and ask outright if they would allow a claim to be made in light of what’s happened. They may be able to give you an answer there and then, and if not, could potentially explain what – if any – further evidence might be required.
In any event, if you would like to talk this through in more detail, please give our Financial Guidance Service a call on the number below, where we will be happy to go over the next steps with you.
Just so you’re aware, the Financial Guidance Service can also provide information and guidance on all aspects of personal finance to help make informed decisions in the following areas;
You can speak to us directly on 0808 808 0000. To reach the Financial Guidance team just select options 1 then 2 then 1 again.
Our team are available Monday to Friday 8am – 6pm.
Kind regards
Andy
Financial Guide
