I made an online application for Pension Credit on 25/04/2024 and I am still waiting on a decision. I have followed up with them every 2 weeks since 06/06/2024 as advised and finally today I received a letter requesting more information about my non UK pension (which I mentioned in my original application). Is this normal procedure requesting additional information after nearly 4 months?
Thanks for your question Spike w , sorry you’re having so many delays with Pension Credit. We have a team of Welfare Rights advisers who can answer questions about benefit applications.
Unfortunately, the Welfare Rights advisers don’t currently have a presence on Ask an Expert but you could speak to them by phone. You can contact them on freephone 0808 808 0000 (option 1, option 2, option 2) and they’re available Monday to Friday 8am – 8pm and weekends 9am – 5pm. If you’d prefer you can also contact them via webchat here by selecting “Chat to us” and then the “Welfare Benefits & Grants” option.
They will ask you for some financial details such as your household income, amount of any savings, cost of rent/mortgage, council tax and utilities just to see if any other help is available.
Just so you’re aware, the Financial Guidance Service can provide information and guidance on all aspects of your personal finances to help you make informed decisions in the following areas;
If there is anything from the above list that you would like to discuss, please reply to this message, or speak to us directly on the same number. To reach the Financial Guidance team just select options 1 then 2 then 1 again. Our team are available Monday to Friday 8am – 6pm.
Kind regards,
James
Financial Guide
