right from the off I've informed them about my condition, benefits, and told them to stop my card... but they keep charging me interest.. am I missing something, should they be doing more?
It can't keep on going like this.. I'll be broke.
right from the off I've informed them about my condition, benefits, and told them to stop my card... but they keep charging me interest.. am I missing something, should they be doing more?
It can't keep on going like this.. I'll be broke.
Dear Beau Chapeau,
Thank you for your enquiry. I am sorry to hear that you’re having problems with your credit card provider.
As this is a part of your general financial situation it may be a good idea to have an in-depth conversation with our Financial Guidance Team. To speak to the Financial Guidance team, call us on 0808 808 000, then select options 1 then 2 then 1 again. Our team are available Monday to Friday 8am – 6pm. Alternatively you can also speak to us on Webchat by clicking here
We have a partnership with StepChange debt charity who are authorised and regulated to provide specialist debt advice. If you contact us, we may be able to refer you directly through to them or give you a specialist number.
If you’re self-employed, Business debt line may be able to help as they also deal with personal debts such as credit cards and loans. Business Debtline can be contacted on 0800 197 6026 (Monday to Friday 9am–5pm).
Customers can also find information and use the webchat service on their website - www.businessdebtline.org
Just to let you know, our Financial Guidance Team can offer information and guidance on all aspects of your personal finances to help you make informed decisions in the following areas:
Pensions and retirement options
Questions about insurance policies
Mortgages and money management
Arranging wills and trusts to protect your family
General financial planning questions
As part of our Money and Work Team, we also have a dedicated group of Welfare Rights Advisers that I feel would also be good for you to talk to. They can check if you are entitled to state benefits and can help to access other financial support, such as one-off grants to help with those extra costs. You can contact them on freephone 0808 808 0000 and they’re available weekdays 8am – 8pm and weekends 9am – 5pm. If you’d prefer you can also contact them via webchat here by selecting “Chat to us” and then the “Welfare Benefits & Grants” option.
They will ask you for some financial details such as your household income, amount of any savings, cost of rent/mortgage, council tax and utilities just to see if any other help is available.
We look forward to hearing from you.
Wendy
Financial Guidance
