Adult disability benefit

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Hello there . I'm just inquiring  about my adult disability  benefit  claim. a few months ago I was on the phone to one of your advisors and she mentioned  that she could phone the benefit  on my behalf.  But I'd told her  I'd wait as I'd filled form in 3 months previous   and thought I'd hear soon . That was March and I'm still waiting  to hear from them .  Would it still be possible  for an advisor  to phone them . I have throat cancer and would do it myself but after last op my voice is very weak . Look forward to hearing from you 

  • Hello 

    We have a dedicated group of Welfare Rights Advisers who can help you with your enquiry.

    They can assist you regarding benefits and can help to access other financial support, such as one-off grants to help with those travel costs.

    You can contact them on freephone 0808 808 0000 and they’re available weekdays 8am – 8pm and weekends 9am – 5pm. If you’d prefer you can also contact them via webchat here by selecting “Chat to us” and then the “Welfare Benefits & Grants” option as I understand talking may be difficult for you.

    They will ask you for some financial details such as your household income, amount of any savings, cost of rent/mortgage, council tax and utilities just to see if any other help is available.

    Just to clarify, the Financial Guidance Service can provide information and guidance on all aspects of your personal finances to help you make informed decisions in the following areas;

    Pensions and retirement options

    Questions about insurance policies

    Mortgages and money management

    Arranging wills and trusts to protect your family

    General financial planning questions

    If there is anything from the above list that you would like to discuss, please speak to us directly on the same number. To reach the Financial Guidance team just select options 1 then 2 then 1 again. Our team are available Monday to Friday 8am – 6pm. Alternatively you can also speak to us on Webchat too by clicking here


    Yours Sincerely,


    Financial Guide