Getting back to normal

Hi    

Thanks for getting in touch.  I’m sorry to hear about your cancer diagnosis and the difficulties you are having with getting replacement paperwork.

Unfortunately, we aren't able to support you with finding out your Driving Licence Number but would urge you to contact DVLA Driving Licence Enquiries on 0300 790 6801. Hopefully they will be able to point you in the right direction.

You can find also find out more information about ordering replacement birth and marriage certificates here

As Financial Guides, we’re unable to answer your question regarding benefits, but one of our Welfare Rights Advisers should be able to talk you through what your next steps could be.

Unfortunately, the Welfare Rights Advisers don’t currently have a presence on Ask an Expert, but you could speak to them by phone – 0808 808 0000, Option 1, then Option 2, then Option 2 again. They are available Monday to Friday 8am to 8pm and at the weekends 9am to 5pm. Or you could speak to them on webchat here -  click ‘Chat to Us’ at the bottom right of the screen, and select ‘Welfare Benefits and Grants’ when asked for the topic.

Be ready with information about your finances including income from all sources and your level of savings and outgoings such as mortgage payments or rent and information on your utility bills. Also, think about how your cancer affects your ability to function on a day to day basis.

In the meantime, here is a link to further information about Benefits and financial support on our website which I hope you’ll find helpful.

If the Financial Guides can help with anything relating to your personal finances, such as difficulties with mortgage payments, claiming on insurance policies or retiring early because of ill health, we’d be happy to hear from you again. We are available on 0808 808 0000, Option 1, then 2, then 1, Monday to Friday 8am to 6pm. We’re also on webchat if you prefer.

Kind regards.

Lisa

Financial Guide

Remember you can also speak with the Macmillan Support Line team of experts. Phone free on 0808 808 0000 (7 days a week, 8am-8pm) or by email.

The Financial Guidance Service will not advise you on the merits of buying, selling, or cancelling or making a claim on a specific financial product from any company or otherwise provide you with any regulated services. As a guidance service, we do not provide financial advice or carry on other activities that are regulated and we are not authorised or regulated by the Financial Conduct Authority. No part of our service constitutes, nor is intended to constitute, a financial promotion within the meaning of the Financial Services and Markets Act 2000 nor an invitation or inducement to engage in investment activity. 

The aim of the Financial Guidance Service is to provide you with information to help you make informed decisions about your personal finances. For financial advice, including recommendations to buy, sell, cancel or make a claim on specific financial products or to obtain any other type of financial services, you should speak to a financial adviser or company who is permitted to provide you with those services. You can find a local financial advice firm or other type of firm who provides regulated services on the Financial Conduct Authority's website - https://register.fca.org.uk/directory/s/.

The information that we provide you is for general guidance on your rights and responsibilities and is not legal advice. We are not liable to you for any information or services obtained by you from, or given to you by, a third party.

If you need more details on your rights, please contact a financial, legal, or other appropriate adviser.