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The Financial Guidance Service will not advise you on the merits of buying, selling, cancelling or making a claim on a specific financial product from any company or otherwise provide you with any regulated services. As a guidance service, we do not provide financial advice or carry on other activities that are regulated and we are not authorised or regulated by the Financial Conduct Authority. No part of our service constitutes, nor is intended to constitute, a financial promotion within the meaning of the Financial Services and Markets Act 2000 nor an invitation or inducement to engage in investment activity.

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Financial worries

Former Member
Former Member
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A family member has only just been diagnosed and still yet to receive further tests to confirm it hasn’t spread. Already there’s a worry regarding income as their employer is not the best and will either revive very little or nothing at all as far as sick pay is concerned. Although it’s early days, the family members mental health is struggling and isn’t feeling up to work, are they entitled to any financial help and if so how do we go about getting it? Thanks you in advance for any replies x

  • Hello

    Thanks for getting in touch with us.  I’m sorry to hear that a family member has recently been diagnosed with cancer.  It must be a worrying time for you all.  I would urge your family member to call us and have a chat as there’s several ways we can help.

    As part of our Money and Work Team, we have a dedicated group of Welfare Rights Advisers. They can discuss state benefits and can help to access other financial support, such as one-off grants. They’re not available on Ask An Expert but they can be contacted on freephone 0808 808 0000 and they’re available weekdays 8am – 8pm and weekends 9am – 5pm. If you’d prefer you can also contact them via webchat here by selecting “Chat to us” and then the “Welfare Benefits & Grants” option.

    They will ask the family member for some financial details such as household income, amount of any savings, cost of rent/mortgage, council tax and utilities just to see if any other help is available.

    Just to clarify, the Financial Guidance Service can provide information and guidance on all aspects of personal finances to help someone make informed decisions in the following areas;

    Pensions and retirement options

    Questions about insurance policies

    Mortgages and money management

    Arranging wills and trusts to protect your family

    General financial planning questions

    If there is anything from the above list that you think the family member would like to discuss, please reply to this message, or speak to us directly on the same number. To reach the Financial Guidance team just select options 1 then 2 then 1 again. Our team are available Monday to Friday 8am – 6pm.

    I hope this helps just now and hope to hear from you soon.

    Take care

    Sheena

    Financial Guide

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