Is this place really a hospital?

Hello again everyone, Had to share my exasperation felt today with the place my mum is at - it says 'hospital' outside on the board, but I have my doubts. Mum had a really breathless day yesterday, having gone steadily downhill last week, and at 3pm I phoned our District Nurse team who advised me to call the GP as he will have to prescribe the oxygen she probably needs. I duly phoned the GP and when he had arrived at the surgery and had a chance to look at her notes (they are a team of around 8 GPs in the one surgery) he rang me and said the blood tests she had done last week showed severe anaemia and I should ring 999 to get her into hospital for a transfusion. One 999 call, two paramedics and three shakes later, we were in a cubicle in A&E. Now mum is high risk for pressure sores having become skeletal in two weeks and after 20 minutes on the trolley in the cubicle, she was almost crying and begging me to get a bed sorted for her. I did and she was soon in acute assessment on a comfortable mattress. Now we had arrived there at 4pm, this was now 6pm and we waited until 7.45pm for a doctor to come and assess her fully. She remained in good spirits - that's the trouper I know and love in her! They said they would be getting some blood tests done and a chest x-ray, and she would be having a transfusion. I went in this morning (after taking the youngest to school breakfast club and the eldest to the doctors - touch of tonsilitus, bless him) and mum was not happy at all. It had taken 7 attempts for them to get a line into her left wrist for the fluids they decided to give her and as I sat down, another gentleman came along (9.45am) to take bloods. I asked him to be careful as she was already feeling sore from the butchering she had endured on the other arm. I took her in 15 Fortisip drinks (she stopped having solids 12 days ago due to coughing and being sick, and general disinterest in eating) so the drinks which should be a supplement have become a replacement, but until Friday she was having 3 each day, so they're important. She already had one open with the straw in on her bedside table. Mum said that at 7am she asked for some water - she is so badly dry in her mouth in the mornings and she needs to sluice round to even be able to move her jaws properly, and to talk properly. The sister (Ratchett, I think her name was - she did a good impression anyway) said she would have to wait for her jug to be brought back as it was being washed.....at 7.45am they gave her a drink. When she told me this, I went off to find the offending sister to commit murder, verbally at least, but she had been relieved by a different sister. I expressed my unhappiness at my mum having been made to wait and when she said 'well you have to appreciate we have 30 patients...' I pointed out that she would have to appreciate that I only have one mum! She said that now they knew the situation, they would make sure she wasn't kept waiting if they could help it. I came home to work all day and went back in at 4pm. I was quickly informed by a departing visitor that they were going to give mum her transfusion on Thursday - I went to the nurses station, and rather than wait patiently for them to all finish their different and varyingly interesting conversations, I loudly asked the man behind the counter closest to me why my mum couldn't have her transfusion tomorrow. He proceeded to tell me that as she had only just had her blood taken.....but wait, no way, I said - I was here at 9.45am and they took three vials of her blood - surely that was enough??? He continued (as if I hadn't even spoken) and I raised my voice and said that as mum came in on a 999 call and had now been here for 24 hours, I wanted a doctor to come and explain why she had to have blood taken twice in one day. They finally sent someone who explained that the first blood collector hadn't 'group saved' which meant they had no cross match sample for transfusion....in other words they messed up (but no apology, just an explanation). She assured me that mum would have her transfusion tomorrow. I then find out that although they put the fortisip drinks on the table in front of mum today, no-one bothered to open one, put the straw in for her and encourage her to drink it......AAAARRRRRGGGGGGHHHHHH!!! I left there reminding them that my mum had only been admitted because she needed medical care that I couldn't give her at home, but if they continued to neglect her, then I would take her home. I will NOT let her become depressed by being in there and being ignored or treated like a third class person when for 8 weeks I have cared for her gently and lovingly at home and we still have a bit of a laugh every day. The whole point in refusing chemo and radiotherapy when she had such a poor prognosis anyway was to make these last couple of months full of quality moments! Sorry to rant everyone, but so glad I got it down x